Director of Operations

Compensation: Up to $140k + benefits

Location: Grand Rapids, MI...great schools, outstanding community!

The Director of Operations is a dynamic and strategic leader who will oversee and optimize the day-to-day operations of our hospitality group's restaurants to develop and support the growth and success of the teams. This role involves managing a portfolio of venues to ensure they meet or exceed operational, financial, and guest satisfaction goals. The ideal candidate has extensive experience in multi-unit hospitality management, strong financial acumen, and exceptional leadership skills.

Our local, upscale casual restaurant group is growing and we are looking for someone with vision, skills set, experience, and personality to join our team!

Key responsibilities

• Operational leadership: Develop, implement, and enforce company policies, procedures, and standards to ensure consistent and high-quality operations across all properties. Oversee department heads in areas such as Food and Beverage, Rooms Division (Front Office, Housekeeping), Maintenance, and Guest Services.
• Strategic planning and execution: Contribute to the development and execution of the company's strategic vision. Analyze operational performance and market trends to identify opportunities for growth and continuous improvement.
• Financial management: Monitor and manage budgets, forecasts, and financial performance to maximize profitability and control costs. Review and analyze reports, such as profit and loss statements, to make data-informed decisions.
• Team development and management: Recruit, train, mentor, and develop a high-performing team of general managers and department heads. Foster a positive, inclusive, and collaborative work environment that reflects the company's core values.
• Guest experience: Champion a guest-centric approach to enhance customer satisfaction and build brand loyalty. Establish and maintain high standards of service and resolve escalated guest issues promptly and professionally.
• Compliance and risk management: Ensure all venues adhere to company policies and brand standards, as well as all local, state, and federal regulations, including health, safety, and sanitation standards.
• Vendor and partner relations: Manage and negotiate contracts with external partners and suppliers to ensure quality and cost-effectiveness.
• Special projects: Oversee special projects such as renovations, new property openings, or the implementation of new technology systems.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
• A minimum of 7–10 years of progressive leadership experience in hospitality operations, with a significant portion in a multi-unit or multi-property environment.
• Proven track record of driving operational excellence, improving guest satisfaction, and achieving financial targets.
• Extensive knowledge of hotel and restaurant operations, including front of house, back of house, Food and Beverage, and revenue management.
• Strong financial acumen and experience with budget management and financial analysis.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.

Skills and competencies

• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinking with strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to inspire, motivate, and develop teams.
• In-depth knowledge of hospitality industry trends, standards, and best practices.

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