Are you an experienced Sales Order Processor with great attention to detail and have experience of working with the Far East? If you are used to working in a busy and fast paced environment and enjoy a positive team and company culture then this is the role for you! There is a starting salary of £25,500 along with a great benefits package.

The Role:

• Assisting business customers with various queries via Email
• Dealing with incoming calls
• Providing and following up quotes
• General Admin, paperwork
• Samples recording and management.
• Order processing Far East Orders for BHQ / Laltex Promo / Pen Com / Source IT

 Liaising with customers via email and telephone.

•  Liaising with overseas suppliers (including European), primarily via email, seldom via telephone.
• Quoting on large quantity stock orders and bespoke item orders, direct from the Far East.
• Negotiation of pricing, lead times, and order specifics with suppliers.
• Customer credit checks via DRA and Finance Dept.
• Processing orders should they be transferred from quote to order stage. Addition to order software – Maginus, and potential other systems/files/sheets.
• Arrange swatches, pre-production samples from suppliers, for the customer.
• Assisting with shipping of products including calculating currency conversions, duty costs and freight costs
• Placement and tracking of order with suppliers.
• Middleman liaising the artwork for review, amendment, and approval between customer and supplier.
• Chasing and applying pressure to suppliers in relation to lead times, schedules, and obligations.
• Inspection Report review and approval/rejection.
• Monitoring of stock re-works.
• Ensuring shipments, and subsequent tracking.
• Managing customer lead time/schedule expectations.
• Liaison with UK warehouse to confirm receipt of goods and to arrange despatch.
• Confirm deliveries to customers. Provide POD’s.
• After-sales - dealing with customer issues, e.g. Print, Delivery queries.
• After-sales – liaising with suppliers/factories, should issues arise.
• 24 Recording of all relevant order details and liaisons from start to finish, and any additional follow-up. Paperless system.

About You:

• Good phone manner
• Good communications skills
• Customer focused
• Keen to learn
• Team player
• Flexible
• Patient

 Benefits:

• Starting salary of £25,000 rising to £26,500
• Working a 37.5 hour week 
• 21 days holiday (which rise to 25 days with increased length of service) + Bank Holidays
• Extra free days holiday if you book and use 5 consecutive holidays between Jan-May
• Birthday Holiday
• Early Finish Friday
• Free parking
• Company Pension
• Electric Car Salary Sacrifice Scheme
• Cycle to Work Scheme
• Healthcare Cash Plan
• Long Service Awards
• Referral Programme
• Discounts on in-house purchases
• Discounts on Gym Membership/Spa treatments

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INDAB