Job Title: Senior Aftersales Advisor

Location: Bolton (On-Site)

Salary: £28,000 – £35,000 per annum (DOE)

Hours: 40 hours per week

• Monday – Friday: 8:00am – 5:30pm
• Alternate Saturdays: 8:30am – 1:30pm

About the Role

We are seeking an experienced Senior Aftersales Advisor to join our team in Bolton. This is an excellent opportunity for a motivated individual with a strong background in aftersales or service advising, looking to further develop their career in a supportive and forward-thinking environment.

The successful candidate will play a key role in delivering an exceptional customer experience, supporting the service department, and ensuring the smooth and efficient management of aftersales operations in a busy, fast-paced environment.

Key Responsibilities

• Act as the main point of contact for aftersales customers, handling enquiries and bookings in a professional and timely manner.
• Manage service, repair, and maintenance appointments, keeping customers informed throughout the process.
• Liaise with technicians and workshop staff to ensure accurate job progress updates.
• Provide clear and accurate estimates, invoicing, and documentation.
• Handle escalated customer enquiries and resolve complaints effectively, maintaining a focus on customer satisfaction.
• Proactively promote additional products and services to customers where appropriate.
• Support junior advisors and assist the Service Manager in the day-to-day running of the aftersales department.
• Maintain high levels of customer satisfaction, resolving any concerns efficiently.

About You

Essential:

• Previous experience in an Aftersales Advisor / Service Advisor role (or similar).
• Proven ability to work effectively in a fast-paced customer-facing environment.
• Strong organisational and communication skills.
• Customer-focused with the ability to build strong relationships.

Desirable:

• IT system experience using Kerridge, 1link, or RTC (training will be provided).
• Ability to mentor and support junior team members.

Benefits

• Company pension scheme
• Death in service benefit
• Half-day holiday on your birthday
• Birthday and Christmas gifts
• Long-service recognition and rewards
• Staff discounts on new cars, servicing, and parts (for you and your family)
• Access to tech and car salary sacrifice schemes
• Ongoing training and development opportunities
• Positive, family-orientated environment with a progressive career path

INDAB