Hybrid role in Greater Philadelphia area.

Salary: $125k-$135k/year plus Bonus and Benefits

The Vice President of Operations is a culture champion, business leader, and strategic partner responsible for the success of a portfolio of hotel properties. This role goes beyond driving performance metrics—it fosters a people-first culture where associates feel empowered, guests experience excellence, and owners see sustained growth. The Vice President partners with General Managers, property teams and senior corporate leaders to create a unified vision: delivering superior hospitality experiences through engaged teams and operational excellence.

At its core, this position is about elevating both people and performance. By inspiring leaders at every level, ensuring alignment with brand values, and driving a culture of accountability and service, the Vice President guides operations to optimize guest satisfaction, employee engagement, and long-term profitability.

Key Responsibilities

Enterprise & Multi-Property Leadership

·        Lead, mentor, and inspire a team of property level leaders, ensuring they operate with a shared commitment to service, culture, and results.

·        Champion a people-first culture that emphasizes accountability, recognition, and continuous growth at every property.

·        Partner with executive leadership to set strategy, balancing operational discipline with a guest-first approach.

Guest & Service Excellence

·        Foster an organizational wide focus on guest satisfaction by ensuring every property consistently exceeds expectations.

·        Implement service culture initiatives that empower associates to deliver genuine hospitality experiences.

·        Regularly assess property operations through visits, audits, and service reviews, ensuring a seamless balance between operational discipline and guest experience.

Financial & Operational Performance

·        Oversee operational and financial health across hotels, ensuring alignment with long-term growth plans.

·        Partner with hotel leaders to set realistic budgets, forecasts, and P&Ls while cultivating a discipline of responsible spending.

·        Guide properties in strategies to optimizing profitability, understanding that sustainable results are achieved by investing in teams and guest loyalty first.

·        Overseeing implementation and reporting of these strategies.

Talent Development & Succession Planning

·        Identify emerging leaders and ensure robust training and development pipelines across the portfolio.

·        Proactively recognize opportunities for growth within each team and nurture leaders by providing personalized support, development, and encouragement at every property.

·        Invest in leadership readiness through succession planning, mentoring, and best-practice sharing.

·        Champion diversity, equity, and inclusion as foundational to building innovative, high-performing teams.

Strategic Leadership & Cross-Functional Collaboration

·        Serve as the connective partner linking property teams with corporate functions (sales, marketing, HR, finance, and brand).

·        Provide insight and leadership on capital planning, new hotel openings, and strategic growth initiatives.

·        Ensure that operational strategies align with broader company goals of brand excellence, financial stewardship, and culture-building.

Qualifications

·        Bachelor’s degree in hospitality management, Business Administration, or related field (Master’s preferred).

·        12–15 years of progressive hotel management experience, including 5–7 years in senior multi-property or executive-level leadership.

·        Proven track record of leading through influence, guiding diverse teams across multiple locations, and delivering results through people.

·        Demonstrated success in balancing guest satisfaction, associate engagement, and profitability.

·        Strong financial, analytical, and strategic acumen with a passion for connecting performance to culture.

·        Experience in multiple lodging segments (select-service, full-service, luxury, resort) strongly preferred.

Key Competencies

·        Inspirational leadership and talent development

·        Commitment to people-first and guest-centric culture

·        Strategic thinking with operational heart

·        Strong communication and relationship-building skills

·        Analytical and decision-making expertise

·        Ability to lead with vision while engaging at a hands-on level

·        Frequent travel (50–75%)

Working Conditions

This executive role may be based at the corporate office or remote, with significant travel to properties. Flexibility to work evenings, weekends, or holidays is expected in alignment with business needs and property support schedules.