Customer Success Manager – Enterprise Advertising

Location: U.S. (Remote / Hybrid)

Base Salary: $100,000–$115,000

The Role

Our client is a growing AdTech platform supporting enterprise advertisers in regulated and complex media environments. They are hiring a Customer Success Manager to support enterprise customers using a programmatic DSP.

In this role, you’ll manage long-term relationships with enterprise advertisers and agencies, ensuring strong adoption, performance, and value across both self-serve and managed-service accounts. You’ll act as a trusted advisor across onboarding, training, campaign execution, and optimization.

What You’ll Do

• Own relationships with enterprise advertisers and agency partners
• Lead onboarding, training, and ongoing platform enablement
• Support campaign setup, optimization, performance analysis, and troubleshooting
• Translate client business goals into effective programmatic strategies
• Partner with internal teams (AdOps, Sales, Product) to improve outcomes
• Monitor account health, support renewals, and drive account expansion

What We’re Looking For

• 3–5 years of experience in Customer Success, Account Management, or Ad Operations
• Strong background in AdTech, programmatic advertising, and DSPs
• Experience supporting enterprise-level clients in a SaaS or AdTech environment
• Comfortable managing both self-serve and managed-service accounts
• Strong communication, presentation, and relationship-building skills
• Analytical and highly organized, with the ability to manage multiple accounts

Why This Role

• Enterprise-level clients and complex use cases
• Modern AdTech platform in growth mode
• Competitive base salary ($100K–$115K) with room to grow

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