Job Description: Functional Analyst – Customer Applications

Description

• We are looking for a Functional Analyst to join our Customer Application team.
• You will work in a cross-functional team responsible for more than 10 applications built for our end customers.
• You will work on front-related topics within our transformation roadmap.
• You will assist in developing the solution definition to deliver a high-quality end-to-end IT solution that creates an excellent user experience for brokers and partners.
• You should have relevant experience as a Functional Analyst within an insurance context, with a strong focus on user experience (UX) — translating user needs into intuitive and effective solutions.

Tasks

• Responsible for analysis, documentation, and functional testing within the Customer Applications product team.
• Start from business analysis, architectural vision, and imposed standards to define the correct functional and non-functional requirements.
• Participate in workshops with key stakeholders to collect requirements.
• Model agreed processes and describe needs in a clear, structured, and unambiguous way for both business and product teams, using use cases and structured documentation.
• Ensure coordination and knowledge transfer between all involved parties, both business and IT.
• Together with your colleagues, ensure that design guidelines are followed and kept up to date.
• Participate in projects to contribute to the delivery of high-quality IT solutions within the agreed scope, time, and budget.
• Collaborate effectively with external parties, both onsite and offshore.

Profile and Experience

Profile

• Plan-based, independent, and result-oriented.
• Strong analytical skills; accurate and problem-solving.
• Communicative and a real team player.
• Customer-focused and hands-on.
• Adaptable to change and flexible with project priorities.
• Resilient under pressure and able to handle rapidly changing environments.
• Excellent command of Dutch and English, both spoken and written.

Experience

• 5+ years of relevant experience (Medior to Senior).
• Experience with functional analysis in large insurance organizations is a plus.
• Knowledge of analysis and modeling techniques such as BPMN and UML, including use cases, is a plus.
• Willing to learn and master designer tools (e.g., Enterprise Architect, Adonis).
• Familiar with Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Relevant Microsoft Azure certification (e.g., AZ900 – Azure Fundamentals).

Insurance Knowledge

• Knowledge of insurance processes is essential for successful job performance.