Functional Analyst – A&C Customer Applications (Insurance Industry)

Location: Hybrid (minimum 2 days/week onsite in Berchem, Belgium)

Start Date: To Be Confirmed

Industry: Insurance

About the Role

We are seeking a Functional Analyst to join our Customer Applications team within the insurance sector. You will be part of a cross-functional team managing over ten customer-facing applications, contributing to our digital transformation roadmap and enhancing user experience for brokers and partners.

Your focus will be on translating user needs into intuitive, high-quality IT solutions that align with both business objectives and technical standards.

Key Responsibilities

• Conduct functional analysis, documentation, and testing within the Customer Applications team.
• Translate business analysis and architectural vision into clear functional and non-functional requirements.
• Participate in workshops with key stakeholders to collect and clarify requirements.
• Model and document business processes using use cases and structured documentation (BPMN, UML, etc.).
• Coordinate and ensure smooth knowledge transfer between business and IT teams.
• Maintain and align with design guidelines and project standards.
• Support project delivery within agreed scope, time, and budget constraints.
• Collaborate effectively with internal and external (onshore/offshore) partners.

Your Profile

• Strong analytical and problem-solving skills with a structured, result-oriented approach.
• Excellent communication and teamwork abilities.
• Customer-focused mindset with attention to detail.
• Comfortable working in dynamic environments and managing change.
• Resilient under pressure and flexible in adapting to shifting project priorities.
• Fluent in Dutch and proficient in English (spoken and written).

Experience & Skills

• Minimum 5 years of relevant experience as a Functional Analyst, ideally within the insurance industry.
• Familiarity with BPMN and UML modeling techniques.
• Experience in Agile environments (sprint planning, stand-ups, retrospectives, etc.).
• Knowledge of design tools (Enterprise Architect, Adonis) or willingness to learn.
• Relevant Microsoft Azure certification (e.g., AZ-900) is a plus.
• Deep understanding of insurance business processes is essential.

Practical Information

• Work setup: Hybrid – minimum 2 days onsite per week (Berchem office).
• Own device: Required.
• Languages: Dutch (native), English (very good).