Job Description – Senior Back-End Software Engineer (Redacted Version)

As a Senior Back-End Software Engineer, you bring over 5 years of experience in designing and developing back-end software applications. Your responsibilities include:

• Understanding functional designs based on functional specifications
• Drawing up program structures based on technical designs
• Creating and executing test cases, and modifying existing programs for production
• Updating design documents with related changes
• Conducting self and peer code reviews
• Resolving assigned incidents and defects and following them through to closure
• Performing technical integration testing of the application and its interfacing components

You have proven experience in software development and bring the following core competences: Agile methodologies, analytical thinking, collaboration, eagerness to learn, independence, problem solving, and a strong drive for results.

Required Qualifications and Skills (Must-Have)

• ICT knowledge
• Incident management and root cause analysis
• Testing and quality assurance
• Analytical mind and strong conceptual thinking
• JavaScript
• ServiceNow

Nice-to-Have Skills

• Business knowledge
• Asset management
• API gateway / Application Programming Interface knowledge

Detailed Job Description

We are seeking an experienced ServiceNow Software Engineer. As a key member of the ServiceNow team, you will help shape and automate core IT processes, including:

• Asset & Configuration Management
• Service Agreements & Release Management
• Incident & Problem Management
• Continuity & Operations Management
• Expansion into areas such as Vulnerability Management and Pentesting

You will be central to designing solutions that improve the lives of IT colleagues by delivering intuitive, efficient, and purpose-fit tools.

Your Role

You will:

• Analyze, design, and test process automations on the ServiceNow platform (development executed by the Global Competence Center)
• Design and test integrations between ServiceNow (cloud) and other applications (on-prem and cloud), in collaboration with the API Gateway team
• Translate business needs into technical designs that deliver clear value
• Handle complex incidents and ensure smooth operations
• Collaborate with cross-functional teams to deliver solutions
• Focus on analysis, design, and problem-solving—note that scripting and programming are not part of this job

Who You Are

• You have solid ServiceNow knowledge (minimum 5 years)
• You have a technical foundation and strong analytical skills
• You are fluent in Dutch and English
• You are curious about IT infrastructure and eager to learn more
• You are pragmatic, solution-oriented, and focused on fit-for-purpose outcomes
• You understand JavaScript fundamentals or another programming language well enough to be comfortable with technical concepts