Support Officer – Logistics & IT Support

Location: brussels

Languages Required: Fluent in French and English

Background: ICT/Logistics

Position Overview

We are seeking a Support Officer with Logistics Experience to join our IT operations team. The successful candidate will play a key role in supporting the deployment, maintenance, and logistical coordination of IT equipment and related services. The role demands a proactive and well-organized professional with solid technical skills, logistical insight, and the ability to communicate effectively in both French and English.

Key Responsibilities

IT Equipment Handling & Deployment

• Prepare and package desktops, hybrid devices, tablets, and other IT equipment for delivery.
• Install and set up IT devices (desktops, hybrids, tablets) in accordance with user and system requirements.
• Conduct inspections of incoming IT materials to ensure compliance with purchase orders and quality standards.

Inventory and Logistics Management

• Maintain precise administrative records and inventory databases.
• Manage physical inventories and ensure optimal stock levels.
• Schedule, coordinate, and monitor delivery plans for IT assets.
• Assist with logistical tracking and the receipt of hardware and software orders.

Operational & User Support

• Provide basic support to users, including hardware and software troubleshooting.
• Evaluate and handle straightforward user requests within the RFC (Request for Change) domain.
• Participate in the development of workload and resource planning for logistics operations.
• Execute decommissioning activities for obsolete or surplus equipment.

Team Collaboration & Communication

• Work as part of a cohesive team of Logistic Support Assistants (LSAs).
• Deliver diversified IT and logistical support to internal users.
• Maintain clear communication within the team and with end-users to ensure smooth service delivery.

Required Qualifications and Skills

• Education: Degree or diploma in IT, logistics, or a related field.
• Experience: Previous experience in a similar support/logistics role is essential.

Technical Skills:

• Good understanding of IT consumer products (e.g., desktops, tablets).
• Familiarity with IT service management tools and inventory tracking systems.
• Language Proficiency: Fluent in both French and English (oral and written).

Soft Skills:

• Strong organizational and time-management abilities.
• Excellent communication and problem-solving skills.
• High degree of autonomy and reliability.