Job Title: Senior Claims Handler

Job Description:

We are seeking an experienced Senior Claims Handler with over 5 years of end-to-end claims handling experience. You are precise, organised, and solution-oriented, with a strong customer focus.

Key Responsibilities:

• Analyse and process insurance declarations.
• Ensure thorough and timely follow-up of claims in a proactive, accurate, and customer-friendly manner.
• Identify and resolve problems effectively.
• Deliver reliable, sustainable service, prioritising clear communication and relieving the burden on the insured.
• Process attestations and documentation related to hospitalisation insurance.
• Manage and execute hospitalisation claims payouts.

Core Competencies:

• Critical thinking
• Customer orientation
• Decision-making
• Effective communication
• Independence
• Priority management
• Quality-driven
• Stress resilience
• Strong administrative skills

Required Qualifications & Skills:

• Solid business knowledge, particularly in life insurance
• Language proficiency: Dutch, English, and French
• Proven experience in the insurance sector