Job Description – Digital Claims Transformation

We are seeking a claims expert with strong knowledge of insurance operations (auto, property, liability) who can bridge the gap between claims management and digital transformation.

In this role, you will:

• Use your claims expertise (ideally as a former Claims Handler/Manager/Lead) to understand operational challenges.
• Apply BPMN and process improvement skills to redesign and optimise claims workflows.
• Drive the integration of AI and digital tools (chatbots, RPA, OCR, fraud detection, automation) into claims operations.
• Partner with IT, digital, and business teams to deliver transformation projects.

Profile:

• Solid background in claims handling/management (non-life, P&C, auto, bodily injury).
• Proven experience with process management / BPMN.
• Exposure to AI/digitalisation in insurance (chatbots, automation, predictive analytics).
• Strong communication and change management skills.