Product Owner Non-Life – Claims & Contact Center

For the Claims & Contact Center team, within the Commercial Lines & Claims domain of our Change & Run Non-Life department, we are looking for a Product Owner (PO).

Do you want to play a key role in delivering transformation projects and ensuring the smooth operation of systems related to non-life insurance products? Are you a motivated professional who enjoys making strategic and tactical decisions and collaborating with different teams to generate maximum end-to-end value?

Then this position is for you!

Context

The "Commercial Lines & Claims" domain is responsible for maximizing business value and ensuring the delivery of all current Claims systems, which will eventually be migrated to Guidewire components.

The mission of our Claims & Contact Center team within this domain is to modernize and optimize claims management and contact management, leveraging Guidewire Claims Center and Contact Manager, while ensuring smooth claims processes.

As a Product Owner, you play a central role between the business, IT, and stakeholders. You represent the interests of customers and sponsors and are end-to-end responsible for product deliverables. You set priorities for the delivery team, coordinate its operations, and keep the backlog constantly updated to ensure a good balance between change and run activities.

You operate in a large and complex application landscape, ensuring effective E2E delivery and smooth integration into the overall architecture.

Your Role

✔ Define strategy and vision

• Align the product vision related to your assets with the objectives of the Change & Run Non-Life department, in collaboration with the Chief Product Owner and other POs.
• Translate this vision into a concrete roadmap and contribute to the project calendar and business reviews.
• Closely monitor market evolution and competitors in your domain.

✔ Manage the product backlog

• Continuously manage and prioritize a complex backlog involving multiple stakeholders and components.
• Translate needs into user stories, acceptance criteria, and sprint goals.
• Make final decisions regarding functional requirements and features.

✔ Coordinate delivery teams

• Facilitate agile ceremonies and monitor the team’s progress and KPIs.
• Act as the team’s point of contact, being available and responsive.
• Ensure clear communication on priorities and dependencies within the team.
• Guarantee the quality of deliverables through well-defined acceptance criteria and precise test scenarios.

✔ Build strong stakeholder relationships

• Maintain close contact with key stakeholders to ensure their engagement.
• Clearly communicate the business value of deliverables.
• Proactively align with your business department and other relevant agile teams.

✔ Ensure quality delivery and priority management

• Assess priorities in terms of scope, budget, and timeline.
• Map dependencies between initiatives and quickly resolve any conflicts.
• Ensure product backlog transparency for stakeholders and define clear objectives for the team.

✔ Manage end-to-end initiatives of small to medium size

• Ensure business requirements are defined in a timely manner.
• Determine, together with other POs, which delivery teams to involve in each initiative step.

Your Profile

• You communicate fluently and assertively.
• You are results-oriented.
• Knowledge of Guidewire
• You have an affinity with non-life insurance products and a good understanding of business needs in this area.
• You collaborate to find high-value-added solutions for your stakeholders.
• You see feedback as an opportunity for personal and collective growth.
• You make decisions in uncertain contexts and define clear priorities in your domain.
• You build strong and lasting trust relationships with stakeholders.
• You have an affinity with Agile methodology and want to deepen your expertise in this area.
• You possess expertise or solid experience in the relevant domain (insurance, technical, commercial, legal, HR, etc.) combined with functional and technical knowledge of applications.
• You have experience in functional coordination of teams in a delivery context.
• You are fluent in Dutch or French and have a good command of the second national language. A good command of English (spoken and written) is essential.