Service Designer

Location: Belgium, Leuven

Job Overview:

We are seeking a Medior Service Designer with 2–5 years of experience in customer research and product development. You will play a vital role in shaping and implementing user-centric strategies by collaborating with various teams across the organisation.

Key Responsibilities:

• Support project teams in selecting and executing the appropriate mix of customer research techniques.
• Contribute your experience in UX research to advance the Service Design team’s knowledge base.
• Lead the development and integration of customer research methodologies.
• Coach UX and policy staff in conducting interviews, surveys, labs, and data analysis.
• Create user research plans tailored to different teams.
• Work with innovation-focused policy makers to uncover customer needs.
• Promote a data-driven approach to product development.
• Facilitate collaboration between roles and maintain a high-level overview, while diving into detail when needed.

Core Competencies:

• Collaboration
• Customer orientation
• Effective communication
• Independence
• Prioritisation
• Stress resistance

Requirements:

Must-Have Skills & Knowledge:

• Business understanding
• Data analytics
• Marketing and communication
• ICT knowledge
• Experience with data access layers

Languages:

• Dutch
• English

Soft Skills:

• Proactive and initiative-taking
• Team player
• Customer centric
• Flexible and open to challenges

Technical Skills:

• Adobe Campaign
• Python