PROJECT MANAGEMENT

• Manage one or more projects, ensuring delivery of expected outcomes and benefits
• Lead project teams through the entire lifecycle from idea to execution, including approval, demand management, support setup, and service management in line with defined service levels
• Manage team commitments on scope, planning, cost, and quality
• Handle project changes as required
• Manage different test phases and user acceptance plans, and coordinate execution
• Oversee all aspects of projects

Standard

• Ensure work is completed to the required standard
• Apply standard processes and methodologies as defined by the PMO

Risk

• Identify and manage risks within the project
• Escalate issues and risks appropriately and drive timely resolution

Budget

• Ensure projects run within budget

Planning

• Coordinate work across teams and stakeholders
• Define timelines, responsibilities, and deliverables
• Monitor project progress, set deadlines, and ensure timely delivery

Communication

• Manage interaction with internal and external stakeholders and suppliers
• Prepare reports and presentations (e.g., weekly status, steering committees, PMO Board) for management on project status

TEAM MANAGEMENT

• Foster collaboration and reinforce collective intelligence within the team
• Build a balanced team and promote cooperation
• Develop expertise, professionalism, and client orientation in team members
• Optimize internal team functioning and ensure effective communication
• Promote diversity of profiles, cultures, and experiences within the team
• Encourage a positive working environment where differences are valued
• Ensure alignment with overall business strategy and goals

OPERATIONAL EXCELLENCE

• Optimize internal processes and ensure correct application of procedures
• Take corrective actions when needed
• Encourage measured risk-taking for innovation
• Optimize use of resources to ensure timely, quality outcomes
• Promote strong communication and collaboration across teams
• Proactively suggest and experiment with improvements to customer experience

COLLABORATION

• Work closely with key roles such as:
• Business Analysts
• System Engineers
• Developers
• Business stakeholders
• Continuously develop expertise and client orientation
• Act as an ambassador of the organization and encourage peers to do the same

QUALIFICATIONS & EXPERIENCE

• Bachelor’s or Master’s degree in computer science, information systems, business administration, or related field (or equivalent experience)
• 5+ years of experience in IT and business/industry
• Experience with project management methodologies and certification (or equivalent proven experience of 5+ years in program/project management)
• Strong business acumen, particularly in IT and retail or related industries
• Deep understanding of current and emerging technologies
• Professional proficiency in English, plus fluency in at least one additional language (Dutch or French preferred)