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Assistant Process Owner
Gosselies, WHT
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Job Title: Assistant Process Owner – Rental

Location: Gosselies, Belgium

Remote Work: Limited – On-site presence required for working sessions, testing, and training. Remote work only with manager approval.


Project Context

Due to a growing number of projects within the Network Department, a review and optimisation of the training strategy is underway. This involves modernising current processes, increasing digitalisation, and creating cross-functional training content to support various teams more effectively.


Key Objectives


The training strategy is built on three pillars:

  1. Continuous Improvement – Enhance existing training offerings to match evolving skill needs.
  2. Digitalisation – Develop and implement digital training solutions (e-learning, interactive content, etc.).
  3. Cross-functional Content – Design training applicable across different departments to promote knowledge sharing and consistency.


Main Responsibilities

  • Assist the Process Owner and deputy with process development, implementation, and improvement.
  • Digitise training catalogues (e-learning, videos, etc.) and contribute to content creation.
  • Participate in tool testing with operational teams (on-site presence required).
  • Maintain and update documentation, particularly related to training and the ADMS project.
  • Ensure users follow process instructions and provide feedback for improvements.
  • Coordinate with various departments and contribute to projects impacting the team.
  • Report to the Senior Process Owner (Client Works) in the Network department.


Note: This is a business-oriented role and not IT-focused.


Required Skills & Experience


French language proficiency (C2 level CEFR) – Must Have


Minimum 2 years of experience in process management (business/professional, not IT) – Must Have


Experience in writing process and/or functional documentation – Must Have


Proven experience in digital content creation (e-learning, video, etc.) – Must Have


Experience in the energy sector – Must Have


Experience participating in meetings involving multiple stakeholders – Should Have


Experience conducting process-related risk analyses or audits – Should Have


Knowledge of BPMN process modelling – Nice to Have


Strong organisational skills – Must Have


Autonomous and able to work independently – Must Have


Team player with strong collaboration skills – Must Have


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