Job Title: Assistant Process Owner – Rental

Location: Gosselies, Belgium

Remote Work: Limited – On-site presence required for working sessions, testing, and training. Remote work only with manager approval.

Project Context

Due to a growing number of projects within the Network Department, a review and optimisation of the training strategy is underway. This involves modernising current processes, increasing digitalisation, and creating cross-functional training content to support various teams more effectively.

Key Objectives

The training strategy is built on three pillars:

1. Continuous Improvement – Enhance existing training offerings to match evolving skill needs.
2. Digitalisation – Develop and implement digital training solutions (e-learning, interactive content, etc.).
3. Cross-functional Content – Design training applicable across different departments to promote knowledge sharing and consistency.

Main Responsibilities

• Assist the Process Owner and deputy with process development, implementation, and improvement.
• Digitise training catalogues (e-learning, videos, etc.) and contribute to content creation.
• Participate in tool testing with operational teams (on-site presence required).
• Maintain and update documentation, particularly related to training and the ADMS project.
• Ensure users follow process instructions and provide feedback for improvements.
• Coordinate with various departments and contribute to projects impacting the team.
• Report to the Senior Process Owner (Client Works) in the Network department.

Note: This is a business-oriented role and not IT-focused.

Required Skills & Experience

French language proficiency (C2 level CEFR) – Must Have

Minimum 2 years of experience in process management (business/professional, not IT) – Must Have

Experience in writing process and/or functional documentation – Must Have

Proven experience in digital content creation (e-learning, video, etc.) – Must Have

Experience in the energy sector – Must Have

Experience participating in meetings involving multiple stakeholders – Should Have

Experience conducting process-related risk analyses or audits – Should Have

Knowledge of BPMN process modelling – Nice to Have

Strong organisational skills – Must Have

Autonomous and able to work independently – Must Have

Team player with strong collaboration skills – Must Have