Job Description

Main Responsibilities

• Formalise internal procedures.
• Collect, structure, and document all internal processes related to operations.
• Draft clear and accessible supporting materials.

Secondary Responsibilities

• Address already identified issues related to co-insurance.
• Actively engage with internal departments and insurance partners to understand the root causes of operational difficulties.

Required Skills & Competencies

• Strong communication skills.
• Rigour, analytical mindset, and organisational abilities.
• Ability to work independently.
• Proficiency in French and Dutch (spoken and written).

Context

With the introduction of a new application, current procedures no longer meet operational needs. Existing tools and methods have become outdated.