Description:

As a Senior Claims Handler, you bring over five years of experience in end-to-end claims management. Your role includes:

• Analyzing and processing insurance claims with precision and efficiency.
• Ensuring a structured, solution-oriented approach to claim handling.
• Identifying, analyzing, and resolving potential issues.
• Managing and following up on claims in a proactive, accurate, customer-focused, and efficient manner.
• Prioritizing customer satisfaction by providing reliable service and clear communication, ensuring a smooth claims experience.

Required Skills & Competencies:

Alongside a strong background in insurance, you possess the following core competencies:

• Critical Thinking – Ability to assess situations logically and make informed decisions.
• Customer Orientation – Dedicated to delivering excellent service.
• Decision-Making – Confident in making timely and well-reasoned decisions.
• Effective Communication – Clear and professional communication with all stakeholders.
• Independence – Ability to manage tasks autonomously while ensuring quality.
• Priority Management – Skilled at handling multiple claims efficiently.
• Quality-Driven Approach – Ensuring accuracy and compliance in all processes.
• Resilience Under Pressure – Maintaining performance in high-demand situations.

Qualifications:

Requirement Assessment

Industry Knowledge Life Insurance

Languages Dutch, English, French

Soft Skills Strong administrative skills

Responsibilities:

• Processing claims and handling documentation for health and hospitalization insurance.
• Ensuring compliance with policies and procedures while maintaining accuracy.
• Collaborating with internal and external stakeholders to resolve complex cases.