Front of House Manager – Premier Upscale Dining

Location: Chicago, IL

Position: Full-Time, Salaried

Compensation: Base Salary up to $65,000 + Robust Benefits Package

About the Opportunity

We are seeking a dynamic and experienced Front of House Manager to join our esteemed upscale restaurant group in the heart of Chicago. This is a pivotal leadership role within a high-volume, scratch kitchen environment where culinary excellence and unparalleled guest service are the cornerstones of our operation. If you are a hospitality professional with a proven track record in managing elite dining experiences, we invite you to advance your career with us.

This position is for the professional who thrives on orchestrating a seamless service, mentoring a dedicated team, and contributing to a culture of high standards. You will be instrumental in upholding our reputation for quality and creating memorable moments for every guest.

Core Responsibilities

• Service Excellence: Oversee all front-of-house operations during service, ensuring the team executes every detail to our elevated standards. Proactively engage with guests to ensure satisfaction and expertly resolve any service issues that may arise.
• Team Leadership & Development: Lead, train, and mentor a team of servers, hosts, and support staff. Foster a positive and professional work environment that encourages teamwork, performance, and growth. Conduct regular staff meetings and performance evaluations.
• Operational Management: Manage daily opening and closing procedures, staff scheduling, and reservation systems to optimize table turnover and guest flow. Collaborate with the culinary team to ensure seamless communication and timing between the kitchen and dining room.
• Financial Acumen: Assist in managing labor costs, monitoring beverage inventory, and contributing to P&L statement analysis. Drive revenue through effective upselling programs and strategic service initiatives.
• Brand Ambassadorship: Embody our brand's values of quality, precision, and genuine hospitality. Ensure the dining room's ambiance, cleanliness, and presentation consistently reflect our upscale identity.

Qualifications & Experience

• Required Experience: 2-5 years of progressive management experience in an upscale or fine dining restaurant setting.
• Leadership Skills: Demonstrated ability to lead, motivate, and develop a high-performing service team.
• Service Standards: Deep understanding of the steps of service, fine dining etiquette, and guest relations management.
• Operational Knowledge: Proficiency with POS systems, reservation software, and restaurant financial reporting.
• Culinary Passion: A genuine appreciation for a scratch-kitchen environment and the ability to articulate menu concepts and wine pairings to guests and staff.
• Certifications: Food Handler and Basset certifications are required.

Compensation & Benefits

We believe in investing in our leaders and offer a competitive compensation package designed to support your professional and personal well-being.

• Salary: A competitive base salary of up to $65,000, commensurate with experience.
• Benefits: A robust benefits package including:
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) Program with Company Match
• Dining Discounts across our restaurant group
• Opportunities for continued education and career advancement

If you possess the experience, leadership, and passion to contribute to one of Chicago's premier dining destinations, we encourage you to apply.