(Senior) Director of Product - Build the Tech Powering 130+ Veterinary Hospitals 🐾

Location: White Plains, NY, hybrid onsite 4x/week

Comp: $250-300K all in (base + bonus)

Visas: Sorry, no visa sponsorship or transfers available at this time

The client:

Our client is one of the fastest-growing, most beloved companies in veterinary healthcare, with emergency hospitals nationwide and a mission to help people and their pets when they need it most.

They are rethinking emergency care from every angle: how hospitals operate, how doctors and nurses deliver care, how pet parents stay informed, and how technology can make a high-stakes environment feel more efficient, transparent, and human.

Their model is highly differentiated: 24/7 emergency hospitals, open-floor care environments, a deeply customer-centric experience, and a culture built around finding solutions wherever possible.

The company has scaled to 130+ hospitals - adding about 30 new ones per year - roughly 8,000 employees (with 250 in their HQ), and more than 1M customer visits per year. This is a rare opportunity to lead Product at national scale while still operating in a somewhat startuppy / scrappy, high-ownership environment.

The role: (Senior) Director of Product

This is a rare opportunity for a true hands-on Product leader (player/coach vibes) to lead and scale the Product Management function for a company where technology is core to the business, the care model, and the daily experience of hospital teams.

You’ll turn the needs of hospitals, clinical teams, pet parents, referral partners, and the business into clear product strategy, focused roadmaps, and digital products that make a real difference in emergency veterinary medicine.

The work spans clinical applications, including the company’s proprietary practice management system / PIMS, customer-facing products, internal operational tools, and future platforms that support both pet parents and referring vets.

A note on altitude:

This is not a “big company, lots of layers” Product leadership role. They’re looking for someone who isn’t averse to getting in the weeds, as the rest of their senior leadership often does! You’re senior enough to lead the function, manage a small team (prior mentoring experience is OK), partner directly with executives, and shape Product maturity, but still hands-on enough to get into the nuts + bolts of PM work: discovery, roadmap tradeoffs, requirements, data, delivery, and iteration.

In other words: a true player-coach who can raise the bar for Product while still showing what great PM craft looks like.

Why this is exciting:

This is a chance to build Product Management at a company that is scaling quickly, but thoughtfully.

You’ll partner directly with senior leaders across Technology, Clinical, Operations, Customer Experience, Data, Design, and Field teams, and your work will have visible impact across hospitals, frontline teams, pet parents, and patient care.

The product problems are wonderfully complex. You’ll be working across clinical workflows, operational systems, customer communication, hospital efficiency, care quality, referral partner needs, and real-world change management.

A strong fit will have overseen the creation of products that don’t just live digitally, but also in the physical world. These tools need to work for doctors, nurses, hospital operators, pet parents, and partners in busy, emotional, high-pressure environments.

What you’ll get to do:

• Lead and scale the Product Management function, setting clear expectations around discovery, product strategy, roadmap quality, stakeholder partnership, delivery, measurement, and iteration
• Shape product vision, north stars, and roadmaps across clinical applications, customer-facing products, and operational platforms
• Coach and develop a growing team of 2 PMs and 2 Product Designers to start, helping them strengthen their craft, lead with ownership, and build trust with cross-functional partners
• Partner closely with Engineering, Design, Data, IT, Clinical, Field Operations, Customer Experience, Growth, and senior leadership
• Turn complex clinical, operational, customer, and partner needs into products that are valuable, usable, technically sound, and thoughtfully adopted
• Lead product planning and prioritization, making tradeoffs clear and connecting roadmap decisions to business outcomes, hospital efficiency, care quality, and customer experience
• Build strong relationships with clinical and operational stakeholders, including frontline teams who use the products every day
• Help mature the Product function without over-engineering it, bringing just enough process, clarity, and rigor to help teams move faster and make better decisions
• Use data, research, customer feedback, stakeholder context, and field insight to guide product decisions and measure impact
• Identify practical AI opportunities, including LLMs and RAG, where AI can create real workflow value without chasing hype

The ideal candidate has:

• Experience working client-side on complex workflow-heavy products, ideally in B2B SaaS, internal platforms, operational tooling, healthcare, veterinary, field operations, logistics, marketplace operations, or multi-site physical operations
• Not fits: B2C, AdTech, all agency-side.
• B2B SaaS or platform experience where different customers / locations may have different adoption needs
• Strong product management craft, with experience taking products from discovery through launch, adoption, measurement, and iteration
• Experience leading Product Managers, coaching PMs, or managing through early product leadership layers
• A track record of building or maturing Product functions, rituals, roadmaps, discovery practices, stakeholder communication, and operating rhythms
• Strong product strategy and portfolio judgment, with the ability to balance short-term delivery and longer-term direction
• Excellent cross-functional partnership with Engineering, Design, Data, and business stakeholders
• Comfort working with senior stakeholders and translating complex business / operational needs into clear Product strategy
• Data-oriented decision-making, with the ability to use quantitative insights, user research, and stakeholder context to make thoughtful tradeoffs
• Strong empathy for frontline users, customers, and operators, especially in environments where product changes need to be rolled out carefully
• Practical fluency with AI, LLMs, and RAG, plus the judgment to identify where AI can drive real operational value
• Comfort with ambiguity, growth, and building in an environment where not everything is already defined

You may be a fit if:

• You’re an emerging or experienced Product leader who is very hands on
• You’ve built Product teams or helped mature Product practices, but you don’t want to sit too far above the details or want a layer of management beneath you
• You like working in complex, operationally heavy environments where software affects real people doing real work
• You can build trust with clinicians, operators, executives, engineers, designers, and PMs
• You know how to turn big, messy problems into clear priorities, smart tradeoffs, and forward motion
• You’re excited to grow into broader Product leadership while staying curious, grounded, and close to users

Nice to haves (but not required):

• Healthcare, veterinary, EMR / EHR, PIMS, clinical workflow, or care delivery experience
• Experience with customer-facing apps, portals, CRM-style tools, or partner ecosystems
• Experience with change management, training, rollout strategy, and adoption across frontline teams
• Experience in hospitality, retail, logistics, field operations, restaurants, healthcare, or other physical + digital operating environments

Logistics:

This role is based at headquarters in White Plains, NY, with a strong in-person culture and a hybrid structure of onsite 4 days/week. 

And, it’s a dog-friendly office, so you can bring your well-behaved pooch to work, or just dole out head scritches to other dogs - it’s great for mental health! 🐾

Lots of people there commute from NYC, as well as the surrounding areas. Brooklyn, too, if you have a car! The office offers free parking and a shuttle from the White Plains Metro-North station.

Benefits include comprehensive health and wellness coverage, access to free therapy / counseling, unlimited PTO, paid parental leave, fertility and family-building support, 401K match, company laptop, monthly cell phone reimbursement, casual office attire, free lunches, office snacks, and the ability to bring your dog to work.

TO APPLY:

Apply here online, or email your resume, desired comp range, if you’ll need visa assistance, and openness to 4x/week onsite in White Plains, NY to team (at) joanneweavergroup.com, and we’ll get back to you if it feels like a good fit!

$1,000 Referral Bonus!

Is this role not for you, but you know someone who could be great? Please drop us their name, and if we place them longterm, we’ll give you up to a $1,000 referral bonus, and lots of thanks!