Senior Product Manager who loves animals!

Oversees veterinary Medical Records / Billing / Hospital Workflows platform

@ fast-growing, mission-driven veterinary hospital network with 1M visitors / year

Location: Hybrid onsite 4x/week (Mon-Thurs) in White Plains, NY

Dog-filled office - you can bring your dog to work! 🐕 🐾

Comp: $200-242K total package ($180,000-$220,000 base + 10% bonus potential) + unlimited PTO + 401K match 

Visas: Sorry, no visa sponsorship or transfers available at this time

A moment of panic:

Many pet parents know that moment of panic! For Sarah, it was watching her beloved corgi Willow crunch through a mouthful of lava rocks from the neighbor's yard, creating a life or death situation. Panicked, she raced to one of our client’s emergency vet hospitals.

There, she found skilled, compassionate doctors and nurses, seamless internal systems, and an open floor plan that kept her at Willow's side with full transparency into his care. 

YOU can be a part of this amazing care by building the mission-critical systems behind that experience, and help the M’s of Sarahs and other pet owners across the USA.

The client:

One of the fastest-growing, most beloved companies in veterinary healthcare, our client is a nationwide network of 130+ veterinary hospitals, and over 1M visitors a year, with a mission to transform the emergency care experience for pets, pet parents, doctors, nurses, and hospital teams.

They are rethinking emergency veterinary care from every angle: how hospitals operate, how clinical teams collaborate, how pet parents stay informed, and how technology can make an intense, high-stakes environment feel more efficient, transparent, and human.

Their model is highly differentiated: 24/7 emergency hospitals, open floor plan care environments, a deeply customer-centric experience, and a culture built around saying “let’s find out!” wherever possible. 

They are growing quickly, consistently adding dozens of new hospitals each year, while staying focused on delivering an exceptional experience for both customers and employees.

The company has roughly 8,000 employees including their care providers, with ~350 employees working out of their HQ. Their HQ team is still comparatively lean, collaborative, and builder-oriented, so this is a rare opportunity to work on products with national impact while still operating in a scrappy, high-ownership environment.

AI is a part of all that they do in the Product org, and they use it intelligently and where it’s actually needed. So someone conversant utilizing AI on the job is a major plus.

And, it’s all for the good of animals - how cool is that? 

The role:

As Senior Product Manager, you’ll be focused on the company’s proprietary in-house clinical operations platform: a practice management system that functions like an EMR / EHR with significant operational, financial, workflow, and customer communication capabilities built in.

This platform is the crucial backbone of how the hospitals run. Doctors, nurses, and hospital staff use it to manage clinical notes, treatment plans, medication directions, dosage warnings, patient status, estimates, billing, invoicing, payments, customer emails / texts, and the movement of furry patients through the hospital.

The system was built from scratch and has been rolled out across all hospitals. The next phase is much more ambitious: making the product dramatically better, more intuitive, more trusted, and ultimately something doctors and nurses genuinely love using.

This role will sit on the product team that bridges corporate initiatives with frontline hospital realities. The work often touches estimates, billing, invoicing, medical quality initiatives, customer experience, and the complicated handoff between what the business needs and what hospital teams can realistically adopt in a fast-moving emergency environment.

You’ll operate at the intersection of clinical workflows, physical-world operations, financial systems, customer communication, and frontline user adoption.

What you’ll do:

• Own product strategy and roadmap development for a core area of the company’s proprietary clinical operations platform
• Partner with seasoned stakeholders including doctors, nurses, hospital leaders, and frontline teams to understand clinical workflows, operational pain points, and adoption challenges
• Translate hospital, clinical, customer, and business needs into clear product requirements, user stories, acceptance criteria, and roadmap priorities
• Partner closely with Engineering, Design, Data, IT, Clinical, Field Operations, Customer Experience, and senior leadership to make thoughtful product tradeoffs
• Balance frontline user needs with corporate initiatives, medical quality goals, operational efficiency, customer experience, and business outcomes
• Define and monitor KPIs that measure the success of new initiatives and the health of the platform overall
• Drive discovery through user interviews, workflow observation, usage data, support insights, and stakeholder input
• Work with Design and Engineering through research, design, development, launch, adoption, measurement, and iteration

What they’re looking for:

• Strong product management craft, ideally with experience taking complex products from discovery through launch, adoption, measurement, and iteration
• Experience owning strategy, roadmaps, prioritization, tradeoffs, and product decisions in a workflow-heavy environment
• Comfort operating independently in a lean, ambiguous startup-like product environment where process is still being defined
• Strong user empathy, especially for frontline teams, operators, clinicians, internal users, or employees using software in high-pressure physical environments
• A major plus: Experience with in-person clinic workflow products, healthcare technology, veterinary technology, EMR / EHR, practice management systems, or care delivery platforms 
• If you don’t have that, they’re also open to experience working with complicated workflows that have both a digital and physical / real-world component (think: logistics and fulfillment, hotel admin systems, warehousing, retail operations, billing / payments, internal tools, etc)
• Ability to build trust and rapport with senior stakeholders, including clinical leaders, operational leaders, engineering partners, design partners, and executive-level decision-makers
• Strong written communication skills, including product specs, user stories, acceptance criteria, decision docs, roadmap rationale, and stakeholder updates
• Practical fluency with modern AI opportunities, including LLMs and RAG, and the judgment to identify where AI can create real value without chasing hype

Logistics:

Location: Hybrid onsite Mon-Thurs in White Plains, NY / (everyone typically WFH on Fridays)

The train commute is convenient for candidates based in Westchester, NYC neighborhoods with easy Metro-North access Midtown, Uptown, Harlem, Bronx) parts of Queens / LIC, Rockland County, northern and eastern New Jersey, and western Connecticut.

If you have a car, that area is expanded - some people there drive in from Brooklyn, other parts of NJ + CT + upper NY + Long Island.

Typical hours are reasonable and flexible. This is not a culture of “someone’s watching the clock”, and many commuters leave around 5pm to catch trains.

Benefits include comprehensive health and wellness coverage, free therapy / counseling, paid parental leave, fertility and family-building support, unlimited PTO, 401K match, company laptop, monthly cell phone reimbursement, free lunches twice a week, office snacks / food, and the ability to bring your dog to work.

Interview process:

Three virtual rounds, and a final, half-day onsite round to see their space and meet more key members of the team.

You will NOT be asked to do a take-home test or any additional assessments.

TO APPLY:

Apply here on our portal, or email your resume, desired comp range, current location, and openness to Mon-Thurs onsite in White Plains, NY to: 

team (at) joanneweavergroup.com

We’ll get back to you if it feels like a good fit!

$1,000 Referral Bonus:

Know someone who could be great for this? Please drop us their name, and if we place them longterm at this client or elsewhere, we’ll give you up to a $1,000 referral bonus, and lots of thanks! 

Feel free to share their name with us or introduce us at team (at) joanneweavergroup.com.