Mobile Service Writer

Crosby, TX | Full-Time | $25–$30 per Hour

Department: Mobile Service Operations

Reports To: Mobile Service Manager

Position Overview

We are seeking an organized, detail-oriented Mobile Service Writer to support our mobile truck service operations in Crosby, Texas. This position connects customers, technicians, management, and billing to keep repair orders moving from initial entry through final invoicing.

You will manage service documentation, track purchase orders and approvals, communicate repair updates, and ensure completed work is billed accurately and promptly. The ideal candidate takes ownership of follow-up, manages competing priorities, and provides professional customer service.

Key Responsibilities

Repair Order Management

• Create, update, and manage repair orders in ShopView.
• Verify customer details, unit numbers, VINs, mileage, and technician notes.
• Track open repair orders and follow up on missing information or incomplete documentation.
• Review completed repair orders for accuracy and readiness for billing.

Invoicing & Billing

• Prepare accurate invoices, verifying labor hours, parts, travel charges, service fees, and customer rates.
• Confirm technician notes, parts receipts, and supporting documents are complete.
• Submit invoices through applicable customer and third-party platforms, including Auto Integrate.
• Work with the billing team to resolve discrepancies and clear outstanding items.
• Identify and escalate issues that could delay invoicing.

Purchase Orders & Customer Approvals

• Request, track, and document customer purchase orders.
• Confirm required POs and approvals are received before submitting invoices.
• Follow up on outstanding requests and keep management informed of unresolved issues.
• Maintain organized records of purchase orders and customer authorizations.

Customer Communication

• Respond professionally to customer calls and emails.
• Provide updates on repair progress, estimates, and completed work.
• Follow up on pending approvals and address routine repair or invoice questions.
• Refer complaints, pricing exceptions, and significant service concerns to the Mobile Service Manager.

Reporting & Recordkeeping

• Maintain accurate service spreadsheets, repair records, invoices, and customer correspondence.
• Track open repair orders, completed work awaiting billing, and pending invoices.
• Assist with tracking technician billed and flagged labor hours.
• Prepare service updates and operational reports as requested.

Qualifications

• Strong organizational, communication, and time management skills.
• Excellent attention to detail, particularly when reviewing charges and service documentation.
• Ability to manage multiple repair orders and follow through on outstanding items.
• Basic understanding of commercial truck repair and maintenance operations.
• Proficiency with email, Microsoft Excel, and service management software.
• Ability to work independently while coordinating with technicians, management, and billing.
• Previous service writing, fleet maintenance administration, or related administrative experience preferred.
• Experience with ShopView, Auto Integrate, or similar systems preferred.

What Success Looks Like

• Completed repair orders are processed promptly with accurate charges and supporting documentation.
• Customer POs, approvals, and missing information are followed up on consistently.
• Customers and internal teams receive timely, professional communication.
• Service records and tracking reports remain accurate and current.
• Potential delays are identified early and brought to management’s attention.

Reporting & Authority

This position reports directly to the Mobile Service Manager and supports service administration, customer communication, and billing. Major repair approvals, pricing exceptions, employee disciplinary matters, and significant operational decisions remain with the Mobile Service Manager.

Compensation & Benefits

• $25–$30 per hour, depending on experience.
• Health and medical insurance.
• Dental coverage for employees and dependents.
• 401(k) retirement savings plan.
• Vacation and paid time off.

Apply today if you enjoy keeping operations organized, helping customers, and ensuring every completed job is documented and billed correctly.