We are currently seeking a motivated and customer-focused Service Writer to join our team.

Responsibilities:

• Warmly greet customers and attend to their needs
• Actively listen to customer descriptions of problems or service needs, determining the required service type
• Provide detailed cost estimates for services
• Offer advice on necessary routine maintenance services
• Identify mechanical problems through effective questioning, visual inspections, or road tests
• Consult with customers about inspection results, recommend corrective procedures, and prepare work orders for necessary repairs
• Prepare comprehensive repair orders, detailing time, costs, and labor estimates
• Write concise descriptions of customer concerns on the repair order to assist technicians in locating and resolving issues
• Explain completed work and associated charges to customers
• Handle customer complaints with professionalism and resolution
• Schedule service appointments efficiently
• Obtain customer and vehicle data before arrival whenever possible
• Conduct test drives with customers to confirm reported problems
• Provide accurate and complete cost estimates for labor and parts
• Maintain ongoing communication with customers regarding service timelines
• Open and close repair orders as needed
• Monitor the progress of repairs throughout the day

Job Requirements:

• Proficient in computer usage
• Knowledge of ADP is a plus
• Minimum of one year of automotive service experience
• Exceptional customer service skills
• Strong communication and interpersonal abilities

Benefits:

• Medical and Dental plan
• Paid Holidays
• Paid vacation and sick/personal time
• 401k with employer match
• Employer-paid life insurance benefit
• Gym reimbursement program