Service Dispatcher – Mobile Fleet Operations

$75,000 Base Salary + Labor Profit-Sharing | Growth Opportunity | Hiring ASAP

Are you highly organized, great with people, and energised by keeping a busy service operation running smoothly? This is a key leadership-support role overseeing the daily workflow of five mobile fleet mechanics, with plenty of room to grow as the team expands.

We are hiring immediately for a Service Dispatcher to join our maintenance operations. Our mobile team handles Preventative Maintenance, DOT and non-DOT inspections, and follow-up repairs for a diverse customer base. Mechanics start their day at 2:00 PM and typically work 8–10 hours per shift; you will begin at 12:00 PM to prepare the day’s assignments and ensure everything is set up for success.

What You’ll Do

As the heartbeat of our service operation, you will:

• Prepare, manage, and review all mechanic work orders for accuracy and completeness.
• Assign daily work to each mobile mechanic, considering workload, priority level, geography, and customer needs.
• Communicate directly with customers—providing updates, scheduling service, securing repair approvals, and explaining inspection results.
• Schedule preventative maintenance, inspections, and repairs while optimizing routes and technician efficiency.
• Build service estimates based on inspection findings, present/sell recommended repairs, and schedule approved work.
• Track job progress, ensuring tasks are completed on time and escalating issues when needed.
• Confirm parts availability and coordinate with the parts department to keep technicians fully prepared.
• Monitor technician productivity and performance to help maintain key KPIs (billed hours, completion rates, response times).
• Ensure compliance with DOT, safety, and company documentation standards.
• Maintain accurate records, including customer communication, inspection logs, service history, and repair documentation.
• Provide end-of-day reporting outlining completed work, open jobs, and next-day priorities.

What We’re Looking For

You’ll thrive in this role if you are:

• Highly organized and detail-driven
• Strong with multitasking in a fast-paced service environment
• Excellent at communication—with customers, technicians, and internal departments
• Comfortable owning the operational flow and keeping many moving parts aligned
• Motivated by efficiency, accuracy, and team success

Previous dispatching or service coordination experience—especially in automotive, trucking, or mobile repair—is a strong asset.

What We Offer

• $75,000 annual base salary
• Labor profit-sharing commission (strong earning potential tied to performance)
• Opportunity to grow alongside an expanding mobile service operation
• A leadership-aligned role where your decisions make a daily impact