We are seeking a Parts Advisor to support our busy dealership in Gibbons, Alberta. This position combines parts counter service, inventory management, retail support, and service department coordination. The ideal candidate is organized, customer-focused, and proactive, with the ability to manage multiple tasks in a fast-paced environment.

You will be the key link between customers, the service department, and the sales team—ensuring accurate parts handling, smooth operations, and excellent customer experiences.

Location: Gibbons, Alberta (north of Edmonton)

Compensation:$20.00–$24.00/hour + commission

Schedule: Monday–Friday + rotating Saturdays (store hours 8:30am–6:00pm weekdays, 9:00am–2:00pm Saturdays)

Benefits: Health & dental (after 3 months), Health Spending Account (after 6 months), employer-matched pension (after 12 months)

Key Responsibilities

Parts Department Operations & Inventory Management

• Process parts counter sales and repair order parts requests accurately.
• Receive, log, store, and ship parts and accessories promptly—same-day processing expected.
• Maintain organized parts storage areas, workspaces, and showroom displays.
• Handle returns, warranties, special orders, and physical inventory counts.
• Prepare and bin parts for service repair orders; label and track all items accurately.
• Maintain inventory accuracy and help identify discrepancies or process improvements.
• Assist with training new team members and provide department coverage when needed.

Customer Service & Retail Support

• Greet and assist all customers promptly and professionally at the counter, by phone, and online.
• Provide knowledgeable product and parts recommendations to support long-term customer relationships.
• Resolve customer concerns courteously while upholding high service standards.
• Keep retail displays clean, organized, and fully stocked; support merchandising activities.

Qualifications

• Experience in parts identification, inventory control, retail sales, or shipping/receiving.
• Strong organizational skills with the ability to meet deadlines and manage multiple priorities.
• Excellent communication skills and the ability to interpret customer and management needs.
• Above-average computer proficiency; high attention to detail.
• Ability to lift up to 50 lbs and meet physical demands of the role.
• Forklift experience and familiarity with CDK Lightspeed are assets.

Why This Role Stands Out

• Hands-on mix of customer interaction, inventory work, and parts coordination.
• Supportive small-team environment with opportunities to contribute ideas and improve processes.
• Stable, long-term career opportunity with benefits and performance incentives.