Service Manager

Birmingham, AL | Full-Time | $90,000–$100,000 Base + Performance Bonuses

We are looking for an experienced Service Manager to lead a busy commercial service operation in Birmingham, AL. This is a key leadership position for someone who understands truck, fleet, tire, or diesel service environments and knows how to build accountability, improve technician performance, and keep a fast-paced service department running efficiently.

Compensation & Benefits

• Base salary of $90,000–$100,000, based on experience
• Performance-based bonus program
• Comprehensive benefits package
• Paid vacation and holidays
• Long-term career growth opportunities
• Established operation with both in-shop and mobile service capabilities

Key Responsibilities

• Oversee the day-to-day operations of the service department
• Lead, coach, schedule, and support technicians and service personnel
• Manage shop workflow, repair priorities, and technician assignments
• Monitor technician productivity, efficiency, quality, and overall performance
• Ensure customers receive timely, professional, and high-quality service
• Track department KPIs, labor performance, revenue, and profitability
• Maintain accountability across the service team and address performance concerns
• Support hiring, onboarding, training, and development of technicians
• Coordinate with other departments to ensure parts, equipment, and resources are available
• Maintain strong safety, compliance, and shop organization standards
• Identify opportunities to improve processes, customer service, and profitability
• Support both in-shop and mobile service operations

Qualifications

• Previous experience as a Service Manager, Shop Manager, Fleet Maintenance Manager, Service Supervisor, or similar leadership role
• Experience within a commercial truck, diesel, fleet, tire, heavy equipment, or automotive service environment
• Proven experience managing technicians and service operations
• Strong understanding of technician productivity, labor efficiency, scheduling, and workflow
• Ability to manage a fast-paced service environment and prioritize multiple jobs
• Strong leadership, communication, and problem-solving skills
• Customer-focused with the ability to handle escalated service concerns
• Experience with service management, fleet, or shop software is an asset
• Strong focus on safety, accountability, and operational performance

Who We're Looking For

We are looking for a hands-on service leader who enjoys being involved with their team and understands what it takes to run a productive and profitable service operation. The right person will be comfortable setting expectations, holding employees accountable, developing technicians, and building a strong team culture.

If you have experience leading a truck, fleet, tire, diesel, or similar service operation and are looking for an opportunity where you can make a direct impact, we would like to hear from you.