We are seeking an experienced Automotive Service Manager for immediate hire in Brampton, Ontario. Oversell all aspects of the Service Department for a go-to destination in automotive solutions. Lead a team of Technicians, Apprentices, Installers, and Service Advisors in a large shop. Ensure the smooth & efficient operation of the service center while maintaining the highest standards of customer satisfaction.

Compensation:

• $80,000 - $125,000/year to start. Flexibility for higher starting rate based on experience.
• Bonus in addition to salary.
• Benefit package: health insurance, vision, dental, disability and life insurance.
• Profit-sharing of up to 10% of earnings.

Key Responsibilities:

• Lead and motivate a team of automotive service technicians, service advisors, and support staff.
• Uphold the highest standards of customer service by ensuring that all customer inquiries, concerns, and issues are addressed promptly and professionally.
• Oversee day-to-day operations of the automotive service department, including scheduling appointments, allocating resources, and managing workflow to optimize efficiency and productivity.
• Ensure that all automotive services and repairs meet or exceed industry standards for quality and safety. Implement and maintain rigorous quality control processes to uphold the integrity of our work.
• Monitor key performance indicators (KPIs) related to service department performance, such as service efficiency, customer satisfaction, and profitability. Take proactive measures to address any issues or areas for improvement.
• Ensure compliance with all relevant regulations, safety standards, and company policies. Promote a culture of safety awareness and adherence to best practices in automotive service operations.
• Provide training, coaching, and development opportunities for service department staff to enhance their skills and knowledge.

Qualifications:

• Previous experience in automotive service management or a related field.
• Strong leadership abilities with demonstrated experience in team management and development.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Solid understanding of automotive systems, parts, and repair procedures.
• Proficiency in automotive service software and systems.