Join our Syracuse Branch as a Parts Manager, where you'll drive the operational success and profitability of our Syracuse Parts operations. This full-time position offers competitive pay based on your education level and experience.

Primary Job Responsibilities:

• Lead the parts sales team, creating a positive work environment and encouraging collaboration.
• Train and mentor parts staff to ensure they have excellent product knowledge and deliver outstanding customer service.
• Identify growth opportunities, expand parts sales, and contribute to revenue generation.
• Develop and maintain customer relationships.
• Oversee consistent customer and prospect outreach.
• Ensure all team members prioritize customer satisfaction, service, and support.
• Resolve customer problems to maintain good public relations.
• Coordinate and assist with walk-in customers and handle incoming parts department phone calls promptly and accurately.
• Approve and assist with special order processing, ensuring adherence to policies and procedures.
• Maintain the showroom, lobby, and entrance areas to keep them fully stocked and clean.
• Coordinate year-end parts inventory counts, conduct cycle counts, and complete internal parts audits.
• Monitor inventory items with high turnover rates and advise the purchasing team when ordering is necessary.
• Perform other duties as assigned by Senior Leadership.
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Back Parts Counter Responsibilities:

• Collaborate with the service department to efficiently distribute parts to mechanics during the workday, directing the Back Parts Counter Representative and Warehouse team.
• Ensure that each work order is updated when parts are handed to mechanics.
• Analyze customer-approved estimates in coordination with the Service team to anticipate parts needs and schedule appropriate delivery times.
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Qualifications:

• Strong written and verbal communication skills, with exceptional computer and inventory management system familiarity.
• Strong customer service and sales experience.
• Bachelor’s degree in Business Administration, Management, Marketing, or a related discipline preferred.
• Minimum of 5 years’ experience in Parts Management or a related role, with an emphasis on inventory controls in a heavy-duty trailer/truck/truck equipment environment.
• Must have a clean driving record and a valid driver’s license.

Offered Compensation:

$50,000/yr - $60,000/yr

Experience and License Requirements:

• Parts Management
• Inventory Management
• Parts Sales
• Customer Service
• Driver's License