Our client is a leading provider of calibration, measurement and metrology services, supporting organizations across a range of technical and industrial sectors. They are currently in need of a Branch Manager for their Burnaby, BC location.

The new hire will oversee all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.

This is an opportunity to join an established technical services organization offering a dynamic environment, opportunities for professional development and the chance to contribute to a business where precision, reliability and customer relationships are central to its success.

Responsibilities:

·        Oversee day to day laboratory and onsite operations, including scheduling, workflow management, and resource allocation, with the help of the laboratory manager.

·        Conduct daily/weekly meetings with laboratory manager to ensure full utilization of technician capabilities and that overtime is managed to meet customer expectations.

·        Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports.

·        Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements.

·        Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.

·        Ensure accuracy and reliability of calibration services through strong quality control practices.

·        Support and participate in internal and external audits; address nonconformities and implement corrective actions.

·        Oversee calibration of lab standards and assist technical and QA teams with metrology related issues.

·        Review warranties, evaluate technical concerns, and resolve escalated calibration challenges.

·        Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback.

·        Participate in hiring, onboarding, and performance reviews.

·        Foster a positive, collaborative, and high-performance work culture.

·        Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service.

·        Identify growth opportunities and collaborate with sales teams to expand the customer base.

·        Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability.

·        Track and report key performance metrics, providing insights and recommendations for improvement.

Qualifications:

·        High school diploma or GED required.

·        Military PMEL (Precision Measurement Equipment Laboratory)/TMDE (Test, Measurement, and Diagnostic Equipment)/GPETE (General Purpose Electronic Test Equipment) training or an Associate’s Degree in Electronics or related technical field preferred.

·        Minimum of 5-10 years of experience in a technical or operations focused environment, including at least 2-5 years of leadership experience.

·        Hands on experience calibrating test and measurement equipment.

·        Working knowledge of ISO/IEC 17025 requirements.

·        Proficiency with Microsoft Office and general computer applications.

·        Exposure to budgeting, quoting, or cost control preferred.

·        P&L or operational management experience.

·        Strong leadership and team management capabilities.

·        Excellent communication and interpersonal skills.

·        In depth understanding of calibration processes, standards, and industry regulations.

·        Strong business acumen, analytical skills, and strategic thinking.

·        Effective problem solving and decision-making abilities.

·        High attention to detail and commitment to quality.

·        Ability to work under pressure, manage competing priorities, and meet deadlines.

·        Familiarity with calibration software and tools.

Compensation:

·        $100,000-115,000 annual base salary (negotiable)

·        10% annual performance bonus

·        3% RRSP

·        Paid time off

·        Extended health benefits 

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