About the role:

Reporting to the Administrator, the Client Services Coordinator is responsible for all aspects of reception and business services for residents, tenant and the facility, and for data collection relating to service fees and resident and tenant chart information to prepare for the prescribed program area upon admission of clients.

Responsibilities:

Upon client admission, assembles and labels the nursing charts in accordance with the Resident Chart Tabs order. Enters new admission information such as name, phone number, address of client’s billing contact, physician information, admission date, room number, client rate etc. from client assessments and creates a client profile in Point Click Care or Senior Care for tenants. Collects all required documents for electronic transfer of client fee and administers the resident Comfort Funds and explains the process to person(s) designated by the resident. Collects all fees required upon admission.

Completes following admission procedures:

• Creates file folder for new admission
• Creates laundry labels for clothing upon admission
• Creates name plate for new resident’s room and orders name bracelet
• Maintains resident’s trust account, reconciles resident petty cash and generates statements to send with any invoice and/or receipts to person designated by the client.
• Maintains resident and tenant rent account. Tracks client movement in Point Click Care or Senior Care which may include but not limited to tracking all discharges, deceased, hospital transfer, social leave, internal transfer etc. Ensures that the billing for each resident and tenant is complete and accurate to prepare the rent roll for deposit.
• Files Veteran Affairs and/or Human Resources billing forms out if the client is veteran and/or under Human Resources Social Assistance. Ensures all required forms for Veteran Affairs and/or Human Resources are filled in correct and timely manner as per latest guidelines and requirements.
• Maintains and reconciles the facility’s and resident’s petty cash with detailed documentation.
• Collects data from Incident Reports and entering into appropriate reporting spreadsheet and providing the reports to the Clinical Services Administrator on biweekly basis.
• Maintains the Sessional Services spreadsheet for Medical Director’s care conference hours each month and sends to FHA as per health authority’s requirements.
• Collaborates with DOC to ensure that all admissions/ discharges /deaths and incident reports are reported to FHA as per requirements.
• Distributes incoming mail and processes outgoing mail.
• Collecting and sorting of all packing slips and invoices and forward to accounting.
• Responsible for ordering all office supplies and sundries for facility personnel.
• Creates ID access key cards for eligible staff/employees who completed the building orientation and job orientation with completion of all employment procedures and requirements. Responsible for checking all above mentioned requirements before issuing ID/Access cared to any Morgan Heights or contracted employee. All building orientations considered complete only after a signed approval from Maintenance and Environment Manager, same applies to job orientation must be signed as completed by respective supervisor.
• Collects payments for variety of items such as meal tickets/ extra keys/ access cards etc. and distributes information to appropriate departments.
• Types the minutes from the meetings and ensures the distribution of minutes within one week of the event for which the minutes were taken.
• Answers and re-direct the phone calls to appropriate department/personnel.
• Assists with the typing and re-typing of documents which may include but not limited to policies and procedures, weekly menus and memos etc.

Qualifications:

• Graduate of a recognized economics program or grade 12 with the combination of education, training and recent experience in book keeping and data collection. Other requirements include:
• Ability to multitask with ability to prioritize work with time management.
• Effective interpersonal and conflict resolution skills with ability to work in a team environment.
• Strong book keeping and data entry skills. 
• Strong computer skills with proficiency in MS Office, Excel and Simply Accounting, experience with electronic MDS, Inter RAI and health record software an asset.
• Physical and mental ability to carry out the duties of the position.

Benefits:

• $28 - $30/hour
• Full Health Benefits after 3 months
• Vacation Days
• Hours are Monday to Friday on site, 8:30 - 5:00