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Account Manager
Richmond, BC
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About the company:



Our client a fast-growing leader in premium print, known for innovation, quality craftsmanship, and high-touch customer service. Headquartered in Richmond, BC, they support clients across Canada and globally—ranging from creative agencies and luxury brands to corporate teams. All production is done in-house, enabling seamless collaboration and full control from concept to delivery.



About the Role:


Our client is seeking a results-driven and detail-oriented Account Manager to manage and grow corporate accounts while overseeing high-value print projects. This full-time, in-person role is ideal for someone with a strong background in print production, e-commerce, or manufacturing sales. The successful candidate will act as the main point of contact for clients, providing tailored print solutions and collaborating with internal teams to deliver top-tier results. Performance will be measured through KPIs related to response time, client satisfaction, and project execution.


Responsibilities

  • Manage and grow a portfolio of corporate and high-value client accounts
  • Provide timely, accurate responses to inquiries via phone, email, chat, and in-person
  • Meet KPIs related to response times, resolution rates, and customer satisfaction
  • Own and manage communication queues through Intercom
  • Consult with clients to develop custom print solutions based on their needs
  • Prepare quotations and process orders for custom print projects
  • Meet local clients onsite at the Richmond headquarters
  • Represent the company at industry events and networking functions
  • Coordinate with internal departments to ensure successful project delivery
  • Monitor project timelines, specifications, and client communication
  • Maintain accurate records and project tracking using CRM system
  • Foster long-term client relationships and identify growth opportunities
  • Promote the company brand through professional engagement and industry presence


Qualifications

  • Minimum 5 years of experience in the paper and print industry
  • At least 2 years of account management or sales experience in e-commerce or print
  • Strong understanding of custom print formats, premium paper stocks, and specialty finishes
  • Proven ability to manage high-value, large-volume client projects
  • Proficiency with CRM platforms and communication tools like Intercom
  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • Ability to work independently and collaboratively
  • Typing speed of at least 55 wpm
  • Comfortable working under tight deadlines in a fast-paced setting
  • Familiarity with Adobe Creative Suite
  • In-depth knowledge of paper coatings and specialty print techniques
  • Experience in quoting, packaging development, or print consulting



Location: Richmond, BC (Onsite)


Salary and benefits: Up to $65,000 | Paid Vacation | Health Benefits


Work schedule: 9:30am-5:30pm (M-F)



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