About the client:
Our client is a rapidly expanding manufacturer in the label and packaging industry, with operations across North America and a diverse international customer base. Utilizing advanced equipment and modern technology, they provide innovative solutions for a wide range of applications. Their offerings include flexible packaging, films, tags, bags, and various types of labels.
Job Summary
The Chief Operating Officer (COO), reporting directly to the President (Owner), will play a critical role in guiding company’s continued growth and operational excellence. The COO will be responsible for transforming strategic vision into measurable results, driving efficiency, and building a high-performing, aligned team culture. With proven expertise in both Sales and Operations within a manufacturing environment—ideally packaging, printing, or related industries—the COO will bring strong leadership, foresight, and execution capabilities to shape the company’s path forward.
Responsibilities
- Translate the President’s strategic vision into actionable operational plans and measurable outcomes.
- Oversee day-to-day operations, ensuring efficiency, productivity, and on-time delivery of customer commitments.
- Drive process improvements to enhance operational performance and product quality.
- Monitor and evaluate business performance through data analysis, KPIs, and metrics-driven decision-making.
- Partner with the President and Operations Manager to strengthen technical knowledge and operational insights.
- Build and develop a high-performing operations team through succession planning, role alignment, and skill development.
- Foster collaboration across departments, creating cross-functional alignment to achieve company-wide strategic goals.
- Champion a culture of trust, accountability, and continuous improvement.
Qualifications
- Bachelor’s degree in Business, Operations Management, or a related field; MBA strongly preferred.
- Proven track record of successfully turning around a department, division, or plant.
- Strong leadership experience in Operations and Sales within corrugated, flexible packaging, or printing industries (other relevant manufacturing backgrounds may be considered).
- Demonstrated ability in change management, strategic planning, and driving growth and profitability.
- Excellent communication skills with the ability to influence at all levels of the organization.
- Strong analytical, problem-solving, and decision-making abilities.
- Thrives in a fast-paced, entrepreneurial environment with hands-on leadership.
- Must be based in the Lower Mainland, BC, with ability to travel regularly to U.S. facilities.