About the client:

The organization we are representing is a fast-growing, construction-focused equipment rental company serving contractors who demand trusted equipment, high service levels, and partners who solve complex site challenges. They supply a broad range of fleet and site-support solutions and are building a differentiated business around operational excellence, reliability, and customer experience.

They are currently seeking a Director of Operations who can build and run the internal operating engine that makes sustainable growth possible. The new hire will be responsible for professionalizing day-to-day execution, institutionalizing best practices, and building the operational backbone that allows the organization to scale efficiently and predictably.

This full-time, permanent role owns execution across operations, maintenance, logistics, parts, rentals, systems, and people development and will be based in Delta, BC.

Responsibilities:

Operational Leadership

• Own full day-to-day operations including yard operations, logistics and dispatch, maintenance, parts, and rental execution
• Revamp, enforce, and continuously improve Operational processes and workflows.
• Design and implement operational capacity plans to stay ahead of the company's growth trajectory
• Ensure every department is executing to defined standards and metrics with clear accountability at every level
• Proactively surface and resolve operational bottlenecks before they impact customers or revenue
• Partner with the business leader to translate strategic priorities into operational action plans

Systems & Process

• Build and maintain a centralized, version-controlled SOP library ensuring it is documented, actively used, and updated
• Create role-based training manuals and standardized onboarding programs for every operational function
• Own ERP system optimization, configuration integrity, and user adoption across all departments
• Build KPI dashboards and department scorecards so leadership has real-time visibility into what matters
• Implement and run EOS (Entrepreneurial Operating System) or equivalent operating framework
• Ensure knowledge is embedded in documentation and systems, not concentrated in individuals

People & Organization

• Lead, develop, and hold accountable all operational department managers — build a strong, self-sufficient leadership layer
• Own the performance management system: goal setting, regular reviews, and genuine accountability for results
• Design operational org structure and resourcing plans to support scale
• Build leadership bench strength and redundancy, ensure no single person is a critical dependency
• Drive training, development programs, and a culture of continuous improvement across all operational teams

Execution & Continuous Improvement

• Own internal project prioritization and end-to-end execution — from scope to delivery
• Drive a culture of continuous improvement: identify root causes, implement fixes, and prevent recurrence
• Systematically identify and eliminate operational friction points that slow the team or create customer impact
• Ensure problems are solved once, correctly, and permanently — not patched repeatedly
• Maintain an improvement roadmap that is aligned to company's growth priorities and direction from the Vice President

Qualifications:

Experience & Background

• Proven senior operations leader at Director or VP level with a record of scaling multi-department businesses
• Experience in asset-intensive or operationally complex environments such as equipment rental, logistics, or construction
• Built operating systems and SOP frameworks from the ground up, establishing structure and accountability
• Led ERP implementation or major system optimization with enterprise-wide adoption
• Owned full operational budgets with clear P&L accountability and measurable performance outcomes
• Built, developed, and held accountable a manager-level leadership team
• Demonstrated ability to assess talent, elevate standards, and align people to the right roles

Leadership & Character

• Operates with full personal accountability for results
• Decisive, self-managed, and disciplined in execution
• Leads firmly and fairly, holding standards without politics
• Direct, transparent communicator who addresses issues constructively
• Resilient and composed under pressure
• Adaptable and forward-looking in dynamic environments
• Persuasive and capable of aligning cross-functional stakeholders
• Committed to ongoing professional growth and organizational development

Operating Style

• Outcome-driven, focused on measurable operational performance
• Highly structured; brings clarity and order to complex initiatives
• Strong planner and organizer who sequences work effectively
• Identifies root causes and drives disciplined problem resolution
• Communicates risks early with context and proposed solutions
• Challenges assumptions using logic and data rather than hierarchy
• Moves with urgency while maintaining quality and control
• Ensures leadership alignment and consistent execution across departments

Compensation:

• $140-170k annual base salary
• Performance-based bonus (15-20% of base salary)
• Extended health benefits
• 5% RRSP matching
• Cellphone/Laptop
• Paid Time Off (amount negotiable)