We are looking for a proactive and detail-oriented Customer Service Manager to oversee and enhance our growing support team. This role involves managing Zendesk administration, leading support agents, streamlining operations across major e-commerce platforms, and ensuring top-tier customer satisfaction. The ideal candidate has experience in e-commerce customer support, team leadership, and Zendesk management. If you thrive in a fast-paced environment and have a passion for optimizing customer service operations, this is the perfect opportunity for you!

Responsibilities:

• Lead and manage a team of customer support agents.
• Oversee Zendesk administration and optimize workflows for efficiency.
• Improve customer service processes across major e-commerce platforms.
• Monitor customer interactions and implement strategies to enhance satisfaction.
• Track performance metrics and provide training to improve efficiency.

Qualifications:

• Proven experience in customer service management, preferably in e-commerce.
• Strong expertise in Zendesk administration and workflow optimization.
• Excellent leadership and team management skills.
• Ability to analyze customer service data and improve performance.
• Strong problem-solving and communication skills.

Location: Long Branch, NJ

Salary: $60,000–$80,000 annually (Competitive based on experience)

To apply or for additional information, please send your resume to ChanaG@SwiftStaffingGroup.com with the subject line “Customer Service Manager” and include the Job ID 2984362.

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