A children's fashion company based in Howell, NJ, is looking for a smart, capable, and organized Customer Service Manager to join their team. This full-time position offers a competitive salary of $35+ per hour in a great environment. The ideal candidate will have some customer service or retail experience. Essential soft skills for this position include excellent communication, problem-solving abilities, and the capacity to multitask and thrive under pressure.

Responsibilities:

• Handle all customer inquiries regarding inventory availability, sizing, orders, returns, and shipping or quality issues via email and phone.
• Provide exceptional customer service to ensure customer satisfaction.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Work closely with other departments to ensure smooth operations and customer satisfaction.
• Train and supervise customer service staff as needed.

Qualifications:

• Previous experience in customer service or retail is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and thrive under pressure.
• Highly organized and detail-oriented.
• Proficiency in using customer service software and Microsoft Office.

Location: Howell, NJ

Salary: $35+ per hour

To apply or for more information, please email your resume to Leah@SwiftStaffingGroup.com with the subject line "Customer Service Manager - Job ID #2422258."

To get the "full list" of the current career opportunities, WhatsApp 732-800-7633 

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