We are seeking a detail-oriented, Yiddish-speaking Customer Service Manager with at least 2 years of experience in building maintenance supplies or specific industry experience. This full-time, in-office role involves supervising a small team, handling escalated customer issues, managing quotes and custom orders, and developing strong product knowledge. Strong communication, problem-solving, and leadership skills are essential. Hours are Monday–Thursday, 8:00 AM–4:00 PM, with part-time hours on Friday.

Key Responsibilities

• Supervise and support the customer service team, ensuring timely, professional responses to all inquiries and orders.
• Handle escalated customer complaints, working to resolve issues quickly and effectively while maintaining strong relationships.
• Ensure accurate handling of quotes, pricing, and order details for large or specialized clients.
• Demonstrate strong attention to detail and develop deep product knowledge quickly, becoming familiar with each item and its specifications.

Qualifications

• Minimum 2+ years of experience in building maintenance supplies or strong experience in any specific product industry like electricity, plumbing, kitchen cabinets, janitorial, maintenance, or any other.
• Fluent in Yiddish.
• Proficient in spoken and written English.
• Strong problem-solving skills and the ability to handle challenges effectively.
• Must have a keen eye for detail and a strong memory for product knowledge.
• Prior customer service or support experience is preferred.
• Management experience is a strong advantage; leadership skills are essential.

Location: Bronx, NY

Type: Full-time

Salary: $100,000/year + Commission

To apply, send your resume to ChanaF@SwiftStaffingGroup.com with the subject line:

“Customer Service Manager – Job ID #3296599”

To get the "full list" of the current career opportunities, WhatsApp 732-800-7633

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