As a Client Relationship Manager (CRM) at Omni Dental, you will be responsible for overseeing all aspects of our customer service operations pertaining to sales. Your primary objective will be to ensure the satisfaction and retention of our current customers while also contributing to the overall growth of the business through strategic initiatives that encourage repeat business and customer loyalty. Benefits include: Paid time off and holidays and a positive supportive work environment.
Key Responsibilities:
● Manage and lead the customer service team, ensuring that all customer inquiries and issues are resolved promptly and effectively.
● Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
● Monitor and analyze customer service metrics and CRM data to identify trends, opportunities, and areas for improvement.
● Collaborate with the sales and marketing teams to create and execute initiatives that encourage repeat business and customer engagement.
● Continuously seek out new ways to enhance the customer experience and drive long-term growth.
● Ensure that the CRM system is used effectively to track customer interactions, preferences, and feedback.
● Empower the customer service team to provide top-tier service. ● Act as the main point of contact for key clients, addressing their needs and fostering strong relationships, as well as managing unassigned accounts.
● Report on customer satisfaction and retention metrics to senior management, providing insights and recommendations for further improvement.
Qualifications:
● Proven experience in a client relationship or similar role.
● Strong leadership skills with the ability to motivate and manage a team effectively.
● Excellent communication and interpersonal skills.
● Proficient in CRM software and data analysis tools.
● Ability to think strategically and develop innovative solutions to enhance customer satisfaction and retention.
● Strong problem-solving skills and a customer-focused mindset.
● Experience in driving initiatives that contribute to increased customer retention and sales growth.
