Who We Are 

Founded in 2022, OpComm is the leading Healthcare work guidance software solution provider. Our flagship product is an innovative Operating Room (OR) Project Management Solution designed to enhance efficiency by reducing OR turnover times and eliminating workflow bottlenecks. It’s the only solution that empowers surgical teams with real-time pre-operative status monitoring, streamlined task communication, and workflow analytics to optimize team synergy and performance.  

At OpComm, we are a multidisciplinary team dedicated to driving meaningful change in healthcare. If you’re energized by rapid innovation and work that makes a real impact, we’d love to have you on our team! 

About the Role

We are seeking a skilled Software Implementation Engineer to lead the end-to-end process of integrating and deploying our software solutions within client organizations. In this role, you will ensure a seamless transition by managing all aspects of implementation, including project planning, system configuration, data migration, user training, and go-live support.  

As a key player in driving successful software adoption, you will collaborate closely with clients and internal teams to understand unique requirements, troubleshoot issues, and deliver a tailored implementation experience. This position requires a detail-oriented professional with strong technical expertise, excellent communication skills, and a passion for empowering end users to achieve success with our solutions. 

What You’ll Do:

• Project planning and execution: Develop detailed implementation plans, manage project timelines, and allocate resources to effectively execute software rollouts.
• Requirements gathering: Collaborate with stakeholders to understand their needs and translate them into functional specifications for the software implementation.
• Configuration and customization: Configure the software to meet specific client requirements, including custom settings and integrations with existing systems.
• EMR Integration: Familiar with EMR systems (EPIC, Cerner, etc.) and will be responsible for ensuring the OR schedule can be successfully pushed to the company’s software system
• User training: Work with team members to help develop and deliver comprehensive training programs to educate users on the new software features and functionality.
• Change management: Facilitate the change management process by communicating updates, addressing concerns, and gaining user buy-in.
• Testing and quality assurance: Conduct thorough testing to identify and resolve any issues before go-live. Inclusive of helping create and execute the onsite Site Acceptance Report
• Go-live support: Provide on-site support during the initial launch phase to address any technical or user-related problems.
• Post-implementation support: Monitor system performance, and address ongoing issues until the customer service department can fully take over the software support (ensure a complete documentation and knowledge transfer transpires).

What We’re Looking For:

• Technical expertise: Strong understanding of software applications, system architecture, EMR systems, and database concepts.
• Project management skills: Proven ability to manage complex projects with tight deadlines, including planning, budgeting, and risk mitigation.
• Communication skills: Excellent written and verbal communication to effectively interact with technical teams, stakeholders, and end users.
• Stakeholder management: Ability to build relationships with key decision-makers and manage expectations throughout the implementation process.
• Problem-solving skills: Strong analytical skills to identify and troubleshoot technical issues during implementation.
• Training delivery skills: Capability to design and deliver engaging training sessions to diverse user groups.

Relevant Experience:

• Proven track record in successfully managing software implementations across various industries.
• Experience in project management methodologies
• Knowledge of specific software applications depending on the industry (EMR, etc.).

Education :

• Undergraduate or higher in Software Project Management and/or Computer Science or related field
• 3+ years’ experience as a Software Project Engineer
• Candidates with EMR integration experience are strongly desired

Compensation & Benefits

• You’ll report directly to the CTO and be part of the early team of a high-growth company with opportunities for career advancement and personal growth
• Work in a dynamic, collaborative, and creative environment where your contributions will make a real impact
• Competitive compensation and benefits package:
• Salary range: $80,000 - 100,000, commensurate with experience 
• Equity
• Health Benefits 
• Flexible PTO 
• Fully Remote Work