Field Technician

Employment Type: Full-Time

Location: Onsite + Client Visits (Charlotte, NC area)

Salary: $45,000 – $70,000

Key Requirements

• MSP experience required
• Valid driver’s license, clean driving record, and reliable vehicle
• U.S. Citizenship required

Work Environment & Logistics

• 5 days onsite with 3–4 days per week at client sites
• Fast-paced, client-facing role with hands-on technical work
• Optional on-call participation:
• Paid at $100/hour for after-hours tickets (even short-duration work)

Benefits

• Medical: 90% covered (individual) / 50% (family)
• Dental & Vision: 100% covered
• Plan: BCBS 2000
• Benefits begin after 60 days
• Simple IRA available

About the Company

We are a well-established Managed Service Provider (MSP) with over 15 years in operation, serving clients from offices in Mint Hill, NC and Greer, SC.

With a lean team of approximately 16 employees, we are known for:

• 99% client retention over 20 years
• 97% employee retention

Our culture is built on internal growth and development—every team member, including leadership, started at Level 1 and advanced within the organization. We maintain high technical standards, with even junior engineers trusted to handle advanced work such as cloud migrations using PowerShell.

The Opportunity

We are hiring a Field Technician for our Charlotte operations team. This is a hands-on role for someone who can make an immediate impact with minimal oversight. We are targeting candidates with 1–3 years of experience who bring strong fundamentals, curiosity, and a drive to grow within the MSP space.

What You’ll Do

• Provide on-site technical support across a diverse client base
• Diagnose and resolve a wide range of IT issues
• Quickly learn internal tools, systems, and processes
• Act as a client-facing representative, communicating clearly and professionally
• Work in a dynamic environment where no two days are the same

What You’ll Bring

• 1–3 years of experience in a field engineering or technical support role (MSP preferred)
• Strong troubleshooting and diagnostic skills (hands-on experience prioritized over certifications)
• Ability to quickly learn new technologies and adapt to different environments
• Strong organization, time management, and problem-solving skills
• A “troubleshooter” mindset with a passion for fixing complex issues
• Commitment to continuous learning (home labs, self-study, etc.)
• Excellent communication and interpersonal skills
• Alignment with a culture focused on growth, accountability, and high standards

Why Join

• Clear Growth Path: Strong promote-from-within culture
• Stability: High retention across both clients and employees
• Challenging Work: Exposure to real-world technical problems
• Full Benefits: Strong health coverage and retirement options
• Immediate Impact: Ability to contribute from day one