Client-Facing MSP Support Engineer

Location: Hybrid 3 days a week Client Visits - Concord, CA

Employment Type: Full-Time

Compensation: $60,000–$65,000 (up to $70,000 for the right candidate)

Requirements: MSP experience, valid driver’s license & reliable vehicle

Note: Candidates who are current or former employees of Emcore Corporation are not eligible for this role.

About the Role

We’re partnered with a well-established Managed Services Provider looking to add a client-facing Support Engineer who enjoys being hands-on, onsite, and directly involved with customers.

This role is ideal for someone who:

• Enjoys working in MSP environments
• Likes being visible and trusted by clients
• Takes pride in documentation, follow-through, and getting things done

If you prefer staying behind the keyboard all day, this role will not be a fit. If you enjoy solving problems and interacting with people, keep reading.

What You’ll Do

• Provide onsite and remote desktop support for end users (Windows, macOS, iPhone, iPad)
• Serve as an escalation point for client support issues
• Troubleshoot, resolve, or properly diagnose technical problems
• Install and support onsite equipment (servers, racks, PCs, cabling cleanup, documentation)
• Create, update, and close service tickets in accordance with SOPs
• Escalate issues appropriately to field or advanced teams when needed
• Support and collaborate with the Helpdesk team to ensure successful resolution
• Maintain accurate documentation and contribute to process improvement

What We’re Looking For

• Microsoft Windows Server (current supported versions)
• VMware & Hyper-V
• Windows Remote Desktop Services
• Active Directory (implementation & maintenance)
• IP networking concepts, VLANs, firewalls, and routing
• Office 365, Exchange, Azure
• Enterprise backup solutions (Datto BCDR, StorageCraft, Veeam, Replibit)
• Endpoint security tools (Webroot, ESET, Sophos)
• Cloud and remote backup solutions
• Experience in a Managed IT Services (MSP) environment is required

Certifications (Preferred, Not Required)

• A+, Network+, Security+
• CCNA
• Microsoft certifications
• Microsoft Certified Desktop Support Technician

Professional & Personal Traits

• Comfortable working onsite and speaking directly with clients
• Strong communicator with professional presence
• Highly organized and detail-oriented
• Enjoys documentation and following established processes
• Self-motivated and takes ownership of work
• Enjoys seeing tasks through to completion
• Minimum 1–2 years of B2B customer service experience
• Fluent in English (spoken and written)

Why This Role

This is an opportunity to join a well-run MSP where:

• Client interaction is valued
• Processes and documentation matter
• Engineers are trusted to own their work
• Onsite work is intentional, not chaotic

If you enjoy being the person clients rely on and want to work in an MSP environment that values professionalism and structure, we’d love to talk.