L2 Helpdesk Technician

Location: Pennsauken, NJ

Employment Type: Full-Time

Logistics: Onsite – Monday through Friday

Compensation: $60,000–$70,000 annually

Benefits -Health, dental, and vision insurance; 401(k) with company match; unlimited PTO plus paid holidays; certification reimbursement; and career advancement opportunities.

MSP Experience Required

About the Role

We are seeking a Service Desk Tier 1 Technician to provide frontline technical support while also performing hands-on hardware work. This role combines service desk support with PC builds, repairs, imaging, endpoint setup, and in-person client assistance.

Role Responsibilities

• Respond to inbound calls, chats, and support tickets.
• Troubleshoot desktop, laptop, mobile, network, and application issues.
• Build, image, configure, upgrade, and repair desktops and laptops.
• Perform RAM, SSD, screen, battery, peripheral, and hardware replacements.
• Handle user account creation, password resets, group assignments, and offboarding.
• Support Microsoft 365, Active Directory, Windows 10/11, macOS, iOS, and Android.
• Document troubleshooting and escalate complex issues to Tier 2 or Engineering.
• Maintain hardware inventory and asset tracking records.
• Provide professional in-person and remote client support.

Required Experience & Qualifications

• 1–2 years of IT help desk, technical support, or computer repair experience.
• Hands-on experience repairing and upgrading desktop and laptop hardware.
• Experience troubleshooting Windows 10/11 and common software applications.
• Strong technical troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work onsite full-time in Pennsauken, NJ.
• Familiarity with PSA, RMM, and remote support tools.

Preferred Qualifications

• Previous MSP experience.
• Experience with Autotask, Datto RMM, ScreenConnect, TeamViewer, or similar tools.
• Experience with Intune and endpoint deployment.
• CompTIA A+, Network+, MS-900, or AZ-900 certifications.
• macOS support and computer repair experience.
• Experience or interest in AI technologies.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Unlimited PTO plus paid holidays
• Certification reimbursement
• Overtime eligibility
• Career growth opportunities toward Field Engineer roles