Technical Engineer (Systems Engineer – MSP)

Employment Type: Full-Time

Experience Required: MSP Experience Required

Salary Range: $70,000 – $100,000

Work Environment & Schedule

• Remote-first role with:
• One in-office team-building day per month
• Local client visits as needed.
• Candidates should live within approximately one hour of the office/client area
• Rotating on-call schedule: Approximately one week every few months (~every 3 months)

Ideal Candidate Profile

• A true MSP engineer who understands fast-paced client environments
• A proactive problem solver who enjoys building long-term solutions
• A technical generalist capable of balancing escalations, projects, and strategic planning
• Someone looking for long-term growth rather than frequent job changes
• A collaborative engineer with strong communication and relationship-building skills

Why Join

• Join a rapidly growing MSP with strong momentum and stability
• Be part of a high-level engineering team with significant technical ownership
• Opportunity to influence systems, processes, and long-term client success
• Remote-first flexibility with meaningful technical work
• Collaborative, family-oriented culture with strong growth mindset

About the Company

We are a family-owned MSP with over 30 years in business and a strong reputation for client service and technical excellence. Over the last several years, the organization has experienced significant growth, doubling in size while maintaining a high-energy, family-friendly culture built around continuous improvement and long-term success. The engineering team is collaborative, growth-focused, and committed to building scalable systems and processes that support both employees and clients.

Position Overview

We are seeking a highly capable Technical Engineer (Systems Engineer) to join our highest-level engineering team within a fast-growing Managed Services Provider (MSP) environment. This role combines technical escalations, strategic client ownership, infrastructure optimization, root cause analysis, and project delivery. The ideal candidate is a strong technical generalist who can look at environments holistically, solve complex issues, and contribute strategically to long-term client success. This is a senior-level engineering role designed for someone who thrives in a fast-paced MSP environment and enjoys balancing reactive support, proactive planning, and project execution.

Position Responsibilities

Escalations & Advanced Troubleshooting

• Serve as a senior escalation resource for complex technical issues
• Perform deep root cause analysis to identify and permanently resolve recurring problems
• Troubleshoot infrastructure, cloud, and systems-related issues across multiple client environments
• Assist in building operational processes that reduce reactive work and improve long-term efficiency

Client Ownership & Strategic Guidance

• Own and optimize assigned client environments
• Provide technical direction and strategic recommendations
• Participate in business reviews and strategic planning discussions
• Assist with new client onboardings from both technical/operational and proactive/strategic perspectives
• Work closely with clients to improve environment stability, scalability, and security

Project Work

• Lead and contribute to technical project delivery across infrastructure and cloud environments
• Support migrations, implementations, and optimization initiatives
• Collaborate with internal engineering teams to ensure successful execution and documentation

Technical Environment

Microsoft Technologies

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Intune
• Azure cloud technologies

Infrastructure & Operations

• ConnectWise Automate (LabTech)
• Datto Autotask PSA
• General networking technologies and infrastructure platforms

What You Bring

Required Experience

• Significant MSP experience (required)
• Experience operating above traditional help desk or field engineering levels
• Ability to work across a broad range of technologies as a technical generalist

Technical Skills

• Strong Microsoft cloud background, particularly:
• Microsoft 365
• Entra ID
• Intune
• Azure
• Ability to analyze environments holistically and identify long-term solutions
• Networking knowledge is preferred, though dedicated network resources are available internally
• Understanding of change control, documentation, and enterprise operational standards

Additional Qualifications

• Strong troubleshooting and problem-solving skills
• Excellent communication and client-facing ability
• High-energy, growth-oriented mindset
• Strong organizational and documentation habits
• Ability to adapt quickly in a fast-moving MSP environment

Preferred Certifications

• Microsoft certifications related to:
• Azure
• Microsoft 365
• Modern Workplace technologies