Lead MSP Project Engineer

Employment Type: Full-Time

Industry: Managed Services Provider (MSP)

Salary: $100,000 - $110,000

Work Environment & Location Requirement:

• Hybrid schedule
• Candidates must be within approximately 45 minutes to 1 hour of the office for team meetings and collaboration
• Expected onsite 2 days per week
• Must be available to be onsite or near client sites during go-lives for triage and support

On-Call Requirements

• On-call rotation: 1 week at a time every 12 weeks
• Overtime compensation provided for on-call work

Position Overview

This is a hands-on technical leadership position focused on project delivery, architecture, and team oversight.

• Technical project execution
• Engineering mentorship
• Process improvement
• Infrastructure modernization
• Operational scalability

The ideal candidate brings strong MSP experience, deep technical expertise, polished communication skills, and the ability to lead projects and engineers in compliance-driven environments where accountability, accuracy, and execution quality are critical.

Required Qualifications

• 7–10+ years of overall IT experience
• 5+ years in an MSP or managed services environment
• 2+ years leading or executing infrastructure/cloud projects

Strong experience with:

• Microsoft 365
• Azure
• Windows Server
• Active Directory
• Networking technologies
• Hands-on virtualization experience:
• VMware or Hyper-V
• PowerShell scripting and automation experience
• Experience with PSA/RMM tools such as:
• ConnectWise
• Autotask
• Datto
• Kaseya
• N-able
• Security+ or equivalent security certification required
• Strong troubleshooting, organizational, and problem-solving skills
• Excellent client-facing communication and presentation skills

What You’ll Do

Project Leadership & Delivery

• Lead infrastructure, cloud, cybersecurity, and modernization projects from kickoff through completion
• Manage multiple concurrent projects while maintaining quality, scope, and timelines
• Communicate project updates, risks, and outcomes to clients and internal stakeholders
• Conduct project reviews and ensure strong client satisfaction throughout delivery

Team Leadership & Mentorship

• Serve as the technical lead for the project engineering team
• Mentor and guide engineers during project implementation and escalations
• Delegate tasks and coordinate resources effectively
• Promote accountability, collaboration, and professional growth across the team

Process Improvement & Operations

• Improve project delivery workflows and engineering efficiency
• Develop standards, documentation, and implementation best practices
• Identify recurring issues and implement scalable solutions
• Contribute to automation, standardization, and operational maturity initiatives

Technical Responsibilities

• Design, deploy, and support:
• Microsoft 365
• Azure
• Windows Server
• Networking and virtualization platforms
• Cybersecurity solutions
• Configure and troubleshoot:
• Firewalls
• VPNs
• Wireless infrastructure
• Hybrid cloud environments
• Manage backup and disaster recovery solutions:
• Datto
• Veeam
• Azure Backup
• Develop PowerShell scripts and automation workflows
• Produce technical documentation, diagrams, and implementation plans
• Serve as a senior escalation point for complex technical challenges

Preferred Qualifications

• Microsoft certifications (AZ-104, AZ-500, MS-102, etc.)
• Cisco, VMware, or cybersecurity certifications (CISSP, CEH, etc.)
• PMP, CAPM, Prince2, or ITIL certifications
• Experience in compliance-driven environments:
• HIPAA
• PCI
• SOC 2
• CMMC
• NIST

Familiarity with:

• Zero Trust architecture
• AI-driven IT operations
• Microsoft Copilot
• Power Automate
• Experience building scalable service delivery processes and operational frameworks