Service Engineer (L3) – Managed Services

Full-Time | Pod-Based Support Model - Managing a portion of clients - 20 to 300 Users

Salary Range: $70,000 – $120,000

Work Schedule: Onsite, 5 days per week

On-Call: 1 week every 7 weeks (secondary escalation)

Candidates may be based out of any of the following office locations, as the company has established offices in all of these areas:

They have offices in

WA - Kent, Bothell, Burlington and

OR - Tigard, Medford, Kalmath Falls, Eugene, Salem

About the Role

This role is a great fit for someone who already has hands-on IT experience and is ready to grow into a senior-level engineering position—not someone who’s expected to know everything on day one.

As a Service Engineer (L3), you’ll be part of a pod-based team, supporting a defined group of clients (20–300 users). You’ll focus mostly on project work (about 80%), with some time spent helping resolve more complex support issues when needed.

You’ll work closely with other engineers, service leads, and vCIOs, and you’ll have access to documentation, escalation paths, and team support at all times.

What You’ll Be Doing (Day-to-Day)

Projects (Primary Focus)

• Help plan and deliver IT projects such as system upgrades, migrations, and infrastructure improvements
• Configure and support servers, cloud services, and Microsoft 365 environments
• Follow clear project plans, documentation, and guidance from senior engineers when needed
• Learn how projects are scoped, delivered, and wrapped up successfully

Advanced Support (Secondary Focus)

• Assist with resolving higher-level technical issues that Tier 1 and Tier 2 teams escalate
• Troubleshoot problems related to servers, networks, Microsoft 365, and cloud environments
• Learn when to solve independently and when to escalate or collaborate

Client & Team Collaboration

• Communicate clearly with clients about progress, updates, and next steps
• Work closely with your pod teammates to share knowledge and solve problems together
• Learn how technical decisions support business goals

What We’re Looking For

You don’t need to be an expert in everything—we’re looking for someone who has a strong foundation and wants to keep growing.

• Around 3–5 years of IT experience (helpdesk, systems admin, MSP, or similar). Comfortable working with:
• Windows desktop and server environments
• Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
• Basic networking concepts (LAN/WAN, VLANs, firewalls, VPNs)
• Willingness to learn cloud technologies like Azure
• Strong communication skills and a team-first mindset
• Curious, coachable, and open to feedback

On-Call Support (What This Really Means)

• On-call rotation is once every 7 weeks
• You’ll act as secondary escalation, not first response
• You’ll have documentation, tools, and teammates available for support
• The goal is learning and coverage—not burnout

Why This Role Is a Great Step Forward

• Clear path from mid-level engineer to senior engineer
• Strong project exposure without being thrown in alone
• Supportive pod structure—no “sink or swim” environment
• Opportunity to deepen skills in:
• Cloud and infrastructure
• Project delivery
• Client-facing communication
• Training, certifications, and mentorship encouraged

Education & Certifications (Nice to Have, Not Required)

• Degree in IT or related field or equivalent experience
• Certifications such as:
• Network+, CCNA
• Microsoft Azure or Microsoft 365
• Willingness to continue learning and developing skills