Job Description

Position: Senior Vice President (SVP) of Professional Services

Role: Vice President of Business Integration

Location: Preferably Melville, NY

Type: Full-Time

Industry: Technology

Level: Executive

Summary

The Senior Vice President of Professional Services will lead a team responsible for the development, integration, and operation of technology solutions with clients’ systems in the airline, rail, cruise line, and other sectors. Reporting to the Chief Technology Officer, this role requires collaboration with technology, project management, and account management teams to gather client business requirements, design innovative systems, and create interface specifications and software development requirements.

The SVP will ensure quality control through rigorous evaluation, oversight, and support of integrations between client systems and our proprietary technology, addressing complex client needs effectively and innovatively.

If you are passionate about leading transformative projects, driving innovation, and solving complex challenges, we invite you to explore this exciting opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Lead client engagements, including on-site operations research, to develop service initiatives.
• Engage with clients to clarify project requirements and ensure alignment with their business needs.
• Act as a senior operations research resource, resolving problems and documenting findings with alternative solutions.
• Identify service gaps and propose strategic software enhancements to improve client outcomes.
• Build and maintain close working relationships with internal teams and external clients.
• Oversee integration projects and manage the primary client contact team for successful delivery.
• Collaborate with cross-functional teams to gather business requirements and develop detailed system specifications.
• Lead a team of integration managers to deliver high-quality, detailed requirements for development.
• Provide regular project updates to senior technology management.
• Partner with account management teams to ensure consistent delivery on client expectations.

Required Skills, Education, and Experience

• Experience:
• 15+ years in business systems integrations and/or airline, rail, or cruise crew management & scheduling systems.
• Minimum of 7 years in a leadership/people management role.
• Education:
• Bachelor’s degree in operations research, computer science, or related field (Master’s degree preferred).
• Core Competencies:
• Leadership and Communication: Proven ability to lead teams and maintain strong client relationships.
• Strategic Planning: Expertise in aligning system integration strategies with business objectives.
• Change Management: Skilled in driving smooth organizational transitions.
• Technical Acumen: Strong knowledge of Application Programming Interface (API) technologies and client interfaces.
• Operations Research: Advanced problem-solving and analytical skills.
• Project Management: Experience managing complex projects from start to finish.
• Quality Assurance: Ability to evaluate and oversee technology integration applications.
• Certifications: PMP, PRINCE2, CBAP, or similar credentials are a plus.

Position Details

• Type: Full-time, Monday through Friday (core business hours with occasional nights/weekends as needed).
• Travel: Up to 20%.
• Supervisory Responsibility: Yes.

Compensation

Annual salary range: $180,000 - $200,000 (commensurate with experience).

About Us

We are a global leader in crew accommodation solutions, revolutionizing how businesses manage travel. Our proprietary technology platform enhances day-to-day operations while elevating the crew layover experience. We offer a complete, end-to-end solution that integrates seamlessly into our clients' processes.

If you are innovative, driven, and committed to delivering exceptional service and technology solutions, we encourage you to join our dynamic team.

Additional Information

• Work Environment: Professional office setting with standard office equipment use.
• Physical Demands: Regularly required to talk, hear, stand, walk, use hands, and reach.

Note: Duties, responsibilities, and activities may evolve based on business needs.

This role offers an opportunity to lead impactful projects, innovate solutions, and drive success in a fast-paced, evolving industry. Apply today to become part of a team that’s reshaping how businesses operate!