Job Description: Account Manager – International Freight Forwarder

Location: Fayetteville, GA

Industry: Logistics & Supply Chain (3PL)

Position Overview:

We are seeking an experienced Account Manager to join our team in Fayetteville, GA. The ideal candidate will have a strong background in warehouse management systems (WMS) within a 3PL environment and a proven track record in managing client accounts in the freight forwarding industry. This role requires a blend of operational expertise, strategic account management skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Client Account Management:
• Act as the primary point of contact for assigned clients, ensuring satisfaction and effective communication.
• Develop and maintain strong relationships with clients, understanding their needs and aligning services accordingly.
• Monitor account performance, identifying opportunities to optimize service offerings and drive growth.
• Operational Oversight:
• Utilize and manage Warehouse Management Systems (WMS) to ensure seamless inventory control, order processing, and logistics operations.
• Collaborate with warehouse and transportation teams to ensure timely and accurate order fulfillment.
• Address operational issues and troubleshoot WMS-related challenges to improve efficiency.
• Strategic Growth:
• Identify upselling and cross-selling opportunities within client accounts to expand service portfolios.
• Work closely with the sales and operations teams to onboard new clients effectively.
• Analyze account data to develop insights and strategies for improved client engagement and profitability.
• Compliance & Reporting:
• Ensure compliance with international and domestic freight regulations.
• Prepare detailed reports on account performance, KPIs, and operational metrics.
• Support audits and maintain accurate documentation for client accounts.

Qualifications:

Experience:

• Minimum of 3 years of experience in account management within the logistics or freight forwarding industry.
• Extensive experience with Warehouse Management Systems (WMS) in a 3PL environment is required.

Skills:

• Strong knowledge of freight forwarding operations, including air, ocean, and ground logistics.
• Excellent communication and negotiation skills.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple accounts and prioritize tasks effectively.

Education:

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field preferred.
• Other Requirements:
• Familiarity with customs regulations and international trade compliance is a plus.



What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and 401(k).
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment.