Job description:

Schedule:

Monday–Thursday: 7:45 AM – 5:00 PM

Friday: 8:00 AM – 1:00 PM

Pay: $20–$30/hour

Position Overview

We are seeking an outgoing, organized, and patient-focused Medical Office Receptionist / Medical Office Specialist to support a growing mental health practice operating across two suites. This role is the primary point of contact for patients and plays a key part in front-office operations, scheduling, insurance coordination, and clinical support workflows.

The practice consists of 1 Psychiatrist and 2 Physician Assistants, serving patients ages 13 and up, with a mix of cash-pay (approximately 50%) and insurance patients.

Key Responsibilities

• Greet patients and manage front desk operations professionally and efficiently
• Schedule appointments and manage provider calendars
• Handle new patient intake, registration, and documentation
• Verify insurance eligibility and benefits
• Support both cash-pay and insurance billing workflows
• Communicate with pharmacies regarding prescriptions and refills
• Answer phones, return calls, and respond to patient inquiries
• Maintain accurate and timely documentation within EMR systems
• Coordinate services related to TMS and Ketamine treatments
• Work closely with clinical staff to ensure smooth daily operations
• EMR & Systems Experience
• AdvancedMD EMR experience required
• Experience with Epic strongly preferred

Qualification

• Previous experience as a medical receptionist or medical office specialist
• Mental health office experience preferred but not required
• Strong communication and customer service skills
• Comfortable working in a fast-paced, patient-facing environment
• Highly organized, dependable, and detail-oriented
• Professional, friendly, and outgoing demeanor

Additional Details

• No on-call responsibilities
• No weekend work
• Vacation time accrues up to 4 weeks, beginning after 3 weeks of employment
• This position does not include benefits

Benefits:

• Paid time off