DIRECTOR OF ADMISSIONS & OUTREACH

As a Director of Admissions & Outreach, your primary objective will be to connect with prospective parents to manage event attendance and schedule discovery calls. You will report directly to the Owner & Founder and be responsible for achieving a weekly quota of making 40-60 outreach interactions per day resulting in at least 25 discovery calls per month.

MAJOR DUTIES AND RESPONSIBILITIES

Specific responsibilities include:

Outreach

• Make 40-60 outbound interactions (call, text, email) per day to prospective clients

• Quota: schedule 25 discovery calls a month

• Track and manage event registration attendance. Ensuring a 50% show rate for webinars and in-person workshops.

• Make post-webinar follow-up calls when necessary

• Make intro calls & confirm zoom link received when necessary for webinars

• Set up email and text campaigns to promote events and services.

• Keep a detailed log of interactions, including those that were not responsive. All notes are kept in the Salesforce CRM system.

• Attempt to contact prospective clients whom you have been unable to reach through other channels.

Admissions

• Schedule and conduct initial onboarding calls with new families who enroll in services

• Attend consultant circle meetings for product knowledge and case management updates.

• Meet with CEO daily to review progress

• Familiarize yourself with the essential details of our services to field basic questions from prospective clients.

• Work within the company's CRM system and ensure all data is up-to-date and accurate. Experience with Salesforce is a plus.

• Attend staff meetings, workshops, participate in surveys, and communicate positively and effectively with all constituents (students, parents, staff).

• Contribute to a positive environment where everyone can excel.

Additional Responsibilities include the following:

• Manage overseas hire and ensure they are trained on data entry tasks and complete them

effectively and in a timely manner.

• Other duties as assigned by CEO

QUALIFICATIONS FOR THE JOB

EDUCATION: 

Bachelor’s degree from an accredited institution

WHAT YOU NEED TO SUCCEED:

• Excellent communication skills, both written and verbal.

• Proficient in Microsoft Office and Salesforce CRM. Experience with the Calendly scheduling platform and MailChimp is a plus.

• Detail-oriented and effectively manage time

• Strong organizational and multi-tasking skills and attention to detail.

• Familiarity with college prep services is a plus.

• A sales or telephone banking background is a major plus.

• Reliable internet connection and phone access.

• Comfortable working in a performance-based role with a quota of scheduling 25 discovery meetings per month.

Benefits

• 401k plan with 4% company match, eligible after 90 days of employment

• Unlimited PTO plan

• Commission for scheduling appointments

In a nutshell, excellence in college planning guidance!

We are reinventing the term, “comprehensive college planning”. Our high school scholars receive a custom curriculum crafted for them through one-on-one coaching plus access to six hands-on, practical labs. We provide test prep services along with exclusive resources from our content vault.

Our parents receive progress reports after each strategy session plus exclusive parent forums to stay ahead of admission’s trends, topics, and strategies!

Our services are inclusive, transparent, and hands-on. Intake is limited per application cycle for a personalized, student-centered experience. We do not have open enrollment and our consultants never feel saturated with their caseloads.

COMPANY CULTURE: ARE WE THE RIGHT FIT?

One of the keys to our success is that we regularly evaluate, revise, and revamp our processes. Change is constant and flexibility very important. Although all work is remote, we stay connected. After all, what else is technology for? We have a very strong team of communicators. We believe in lifting each other up, sharing insights and suggestions regularly.

When we see excellence or a major milestone moment, incentives follow. These can include bonuses, meals, gift days, promotion, a certificate of appreciation – but always that even more important “congratulations on a job well done!”