Service Technician II (Intermediate)
SK, CAN
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Location: Various, throughout Saskatchewan


Purpose:


Independently performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment. Ensures quality work and customer satisfaction while maximizing efficiency and productivity.


Key Responsibility Areas:


  • Equipment Diagnostics, Repairs and Optimization
  • Perform all the duties of a Service Technician including:
  • removal, disassembly, and reconditioning of components
  • complex diagnostics
  • repairs on agricultural and turf equipment
  • some PDI work (but it is not likely to be regular or consistently just assigned to this)
  • may specialize in certain equipment types
  • Perform a mix of shop and/or road (in the field) work, as required; which includes Precision Ag repairs
  • Perform any and all service tasks as assigned
  • May perform machine start ups
  • May perform machine optimizations
  • May assist or support in customer clinics
  • Maintain condition of vehicles, inventory, tools and equipment in good working order
  • Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals
  • Complete all reports and forms required in conjunction with work assignments
  • Account for all time and material used in performing assigned duties
  • Follow all safety rules and regulations in performing work assignments
  • Maintain a clean work area and performs work in a neat and orderly fashion
  • Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
  • Ensure all safety regulations and requirements are followed by self and others
  • Participate in training programs required for the development of skills and knowledge
  • Participate in any specified training, as offered in the workplace
  • Maintain current knowledge of John Deere and competitive products
  • Maintain up-to-date and current product knowledge of related lines
  • Maintain required technical and behavioral skills


Experience and Qualifications:


  • Certified Journeyperson or equivalent
  • 4+ years of experience performing service repairs
  • Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership
  • Ability to read, write, and speak effectively with customers and/or other employees
  • High School Diploma or equivalent experience required
  • Forklift license preferred
  • Willingness to learn and work hard
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