Location: Various, throughout Saskatchewan
Purpose:
Independently performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment. Ensures quality work and customer satisfaction while maximizing efficiency and productivity.
Key Responsibility Areas:
- Equipment Diagnostics, Repairs and Optimization
- Perform all the duties of a Service Technician including:
- removal, disassembly, and reconditioning of components
- complex diagnostics
- repairs on agricultural and turf equipment
- some PDI work (but it is not likely to be regular or consistently just assigned to this)
- may specialize in certain equipment types
- Perform a mix of shop and/or road (in the field) work, as required; which includes Precision Ag repairs
- Perform any and all service tasks as assigned
- May perform machine start ups
- May perform machine optimizations
- May assist or support in customer clinics
- Maintain condition of vehicles, inventory, tools and equipment in good working order
- Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals
- Complete all reports and forms required in conjunction with work assignments
- Account for all time and material used in performing assigned duties
- Follow all safety rules and regulations in performing work assignments
- Maintain a clean work area and performs work in a neat and orderly fashion
- Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
- Ensure all safety regulations and requirements are followed by self and others
- Participate in training programs required for the development of skills and knowledge
- Participate in any specified training, as offered in the workplace
- Maintain current knowledge of John Deere and competitive products
- Maintain up-to-date and current product knowledge of related lines
- Maintain required technical and behavioral skills
Experience and Qualifications:
- Certified Journeyperson or equivalent
- 4+ years of experience performing service repairs
- Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership
- Ability to read, write, and speak effectively with customers and/or other employees
- High School Diploma or equivalent experience required
- Forklift license preferred
- Willingness to learn and work hard