About the Opportunity

On behalf of our client, a well-established and respected construction equipment dealership operating in Atlantic Canada, we are seeking a Service Coordinator to join their team in Fredericton, New Brunswick.

This is an excellent opportunity for an organized, customer-focused professional who thrives in a fast-paced service environment. The Service Coordinator plays a key role in supporting the service department by coordinating work orders, communicating with customers and technicians, and helping ensure the efficient flow of service operations.

Key Responsibilities

• Coordinate and schedule service work for technicians and shop operations
• Open, manage, and close work orders accurately and efficiently
• Communicate with customers regarding service timelines, updates, and status of repairs
• Support the Service Manager with daily administrative and operational tasks
• Coordinate parts availability and collaborate closely with the parts department
• Maintain accurate service records, documentation, and invoicing information
• Assist in prioritizing urgent repairs and managing workflow in a busy environment
• Ensure a high level of customer service and professionalism at all times
• Follow company safety procedures and operational standards

Qualifications

• Previous experience in a service coordination, dispatch, administrative, or customer service role preferred
• Experience within construction equipment, heavy equipment, trucking, automotive, agriculture, or related industries would be considered a strong asset
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced team environment
• Proficiency with computer systems and service management software
• Detail-oriented with strong problem-solving skills

What’s Offered

• Competitive compensation package
• Comprehensive benefits program
• Stable, long-term opportunity with a reputable organization
• Supportive team environment
• Opportunity to work within a growing and essential industry