We are seeking a driven and experienced Service Manager to join a fast-paced, energetic equipment dealership environment. This role is ideal for someone who thrives on building strong teams, elevating customer experience, and driving overall service department performance.

About the Role

In this position, you will oversee, direct, and coordinate all service activities with a focus on exceptional customer service, technician efficiency, and department profitability. You will help create a collaborative, growth-oriented environment that supports both staff development and operational success.

Key Responsibilities

• Lead all Service Department processes to ensure satisfaction for both internal and external customers
• Build and strengthen customer relationships to support long-term growth
• Motivate, coach, and develop employees to achieve high performance
• Plan, manage, and execute all Service Department functions, including recruitment, retention, and employee engagement
• Collaborate with internal departments to maintain effective team dynamics
• Monitor and manage business plans with an emphasis on growth, budgeting, profitability, and labour efficiency

Qualifications

• Minimum 5+ years of management experience in the agriculture industry
• Strong technical background
• Proven experience leading, developing, and motivating teams
• Knowledge of major agricultural equipment brands and competitive products

Personal Attributes

• Results-oriented with a strong work ethic
• Positive and proactive attitude
• Empathetic and collaborative
• High degree of self-awareness and emotional intelligence
• Excellent communication and analytical skills